Abbas Hanif

Responsible for the safe installation, exchange, commission, decommission, and ongoing maintenance of Smart metering systems and associated equipment. Provided energy efficiency advice to customers and ensured data receipt by the supplier.

Installed and exchanged dual fuel smart meters, ensuring compliance with regulations and health and safety standards. Coached new engineers on best practices and regulatory adherence.

Provided outstanding customer service and promoted products and packages to potential customers, consistently achieving sales targets. Coached struggling team members to improve their sales performance and achieve targets.

Conducted end-to-end case level reviews to ensure fair outcomes for customers and identified policy, process, or procedure issues. Provided feedback and coaching, and presented findings to management.

Advised customers on products and services, set up payment plans, and dealt with escalated queries from customers and third parties. Ensured compliance with internal and regulatory guidelines.

Resolved escalated technical cases and managed incidents, ensuring adherence to departmental guidelines. Provided subject matter expertise and coaching to first-line technical support advisors.

Worked with several blue-chip organizations, enhancing customer service, team building, and communication skills. Gained exposure to diverse business environments and multicultural settings.

Achieved 8 GCSEs including English, Math's, Science Double Award, Art, History, Urdu, Business Studies, and French. Also completed 1 A Level in Chemistry.