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aathif akmal

@aathifakmal

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I streamline SAP and Salesforce order workflows for aerospace, manufacturing, and FMCG customer accounts.

India

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What I'm looking for

I'm looking for a role where I can improve order-to-fulfillment workflows, manage customer relationships, and use SAP ERP or Salesforce to deliver reliable SLA performance. I value opportunities to solve escalations, coordinate across teams, and grow through process improvement.

At Infosys BPM supporting Honeywell’s aerospace and manufacturing accounts, I managed end-to-end order lifecycles in SAP ERP and customer cases in Salesforce, delivering zero-error compliance and 100% SLA adherence. I reduced order-processing cycle time by 15% by streamlining PO and order workflows, while coordinating stock availability, estimated ship dates, master data, and SKU setup.

I’ve also supported FMCG carton-packaging accounts at TGI Packaging, combining order management, customer support, sales planning, B2B lead generation, and client retention. I enjoy resolving urgent customer issues and building dependable teams, having trained and audited 10+ junior process executives to prevent escalations.

Experience

Work history, roles, and key accomplishments

Senior Process Executive

Infosys BPM

Sep 2023 - Jan 2026 (2 years 4 months)

Managed end-to-end order lifecycle in SAP ERP and Salesforce CRM for Honeywell aerospace/manufacturing accounts, achieving zero-error compliance and 100% SLA adherence. Cut order-processing cycle time by 15% and trained 10+ junior process executives.

Order Management SAP ERP Salesforce SLA Process Improvement Training