At Volenday Philippines Inc., I served as the primary contact for employees and international clients. During a management vacancy, I handled requests across 12 client accounts and reported account health, open issues, and resolution progress to senior leadership.
I implemented process and automation improvements to reduce repetitive administrative work and improve consistency. I also coordinated documentation, compliance requirements, and record-keeping across contracts and employee processes.
At Cloud Dream Eight, I coordinated daily operations and communications across remote teams and concurrent projects. I managed task tracking, scheduling, and follow-ups, and connected clients, internal teams, and external stakeholders.
Earlier, I established Philippine operations for Dynasty Poker Club Philippines and built operating processes and SOPs. My experience also includes financial services, customer support, onboarding and training, and certifications in QuickBooks and Xero.
