At Startek on the District by Zomato process, I handled customer inquiries across phone, email, and chat, taking cases from initial contact through resolution. I used internal systems and established processes to investigate customer and order-related issues.
I reviewed customer-submitted photos and videos in refund-related cases, identifying inconsistencies and information that required further investigation. I also shared recurring issue observations with relevant teams.
By coordinating with cross-functional teams, I contributed to a 15% improvement in service-quality performance. I was consecutively recognized as Star Performer of the Month.
Earlier, as an HR Intern at The Gateway Hotel (Taj) and Youth Empowerment Foundation, I supported records, recruitment, and employee administration. I’m curious about consumer technology and enjoy exploring smartphones, software, apps, and operating systems.
