AKaaliya khan
@aaliyakhan
Results-driven Franchisee Relationship Manager with a decade of experience.
IndiaWhat I'm looking for
I am a highly motivated and results-driven professional with over a decade of experience in customer relationship management, sales, and business development. My proven ability to drive customer satisfaction and achieve sales targets has allowed me to build strong partnerships in diverse and dynamic environments. I excel in public communication and digital marketing, including managing Meta Ads, and I am adept at virtual client engagement.
Currently, I serve as a Franchisee Relationship Manager at Chessklub, where I lead the management and growth of franchisee relationships, ensuring their success and alignment with our objectives. I drive business development initiatives by fostering strong partnerships and expanding our franchisee network. My contributions also include organizing international chess tournaments, showcasing my leadership and organizational skills.
In my previous role as a Senior Service Representative at OnsiteGo, I resolved customer queries efficiently and contributed to team development by training new executives. I am now seeking challenging remote opportunities in Business Development, where I can leverage my skills and experience to drive growth and success.
Experience
Work history, roles, and key accomplishments
E-commerce Store Management & Meta Ads Specialist
Freelance
Jan 2022 - Present (3 years 5 months)
Managed and optimized e-commerce stores for various clients, focusing on sales growth and customer experience. Developed and executed Meta Ads campaigns to drive traffic, increase conversions, and enhance brand visibility for e-commerce businesses.
E-commerce Store Management & Meta Ads Specialist
Freelance
Jan 2022 - Present (3 years 5 months)
Managed and optimized e-commerce stores for various clients, focusing on sales growth and customer experience. Developed and executed Meta Ads campaigns to drive traffic, increase conversions, and enhance brand visibility for e-commerce businesses.
Franchisee Relationship Manager
CHESSKLUB
Jan 2019 - Present (6 years 5 months)
Led the management and growth of franchisee relationships, ensuring their success and alignment with Chessklub's objectives. Drove business development initiatives by fostering strong partnerships and expanding the franchisee network. Utilized strong convincing and public communication skills to onboard new franchisees and resolve complex issues.
Franchisee Relationship Manager
Chessklub
Jan 2019 - Present (6 years 5 months)
Led the management and growth of franchisee relationships, ensuring their success and alignment with Chessklub's objectives. Drove business development initiatives by fostering strong partnerships and expanding the franchisee network. Contributed to organizing international Chess Tournaments, showcasing strong leadership and organizational skills.
Senior Service Representative
OnsiteGo PVT LTD
Jan 2018 - Present (7 years 5 months)
Resolved customer queries efficiently via live chat and email. Managed and maintained accurate client data on backend systems. Trained and mentored newly joined executives, contributing to team development.
Senior Service Representative
OnsiteGo PVT LTD
Jan 2018 - Present (7 years 5 months)
Resolved customer queries efficiently via live chat and email, ensuring high customer satisfaction. Managed and maintained accurate client data on backend systems. Trained and mentored newly joined executives, contributing to team development.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor's in English, English
Completed a Bachelor's degree in English. Gained foundational knowledge in literature and language studies.
Mumbai University
Highschool, General Studies
Completed high school education. Developed foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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