At Smart Energy Water, I drive business analysis for enterprise SaaS products serving electricity, water, and gas utilities across SmartBX and Digital Customer Experience platforms. I've authored 20+ product documents supporting 5+ enterprise releases and delivered 20+ enhancements across service desk, segmentation, workflow automation, and notification management.
I translate requirements into scalable features by partnering with product, engineering, QA, UX, and solution architecture teams. My work spans smart metering, AMI, utility billing, CIS, meter-to-cash, CRM, and service desk modules, including five AI-powered use cases for billing optimization, customer analytics, and intelligent workflows.
I also founded Smuck Fab India, where I built a D2C streetwear brand from customer research through launch and performance analysis. Earlier, at TATA Technologies, I developed an asset management system using React.js and Tailwind CSS that reduced manual effort by 25%.
