Open to opportunities

Aadi Majumdar

@aadimajumdar

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Business operations and customer experience professional driving process improvements and root-cause analysis.

India

Message

What I'm looking for

I seek a remote-friendly role focused on improving customer experience and operations through cross-functional collaboration, process optimization, and data-driven problem solving.

I am a business operations and customer experience professional with hands-on experience executing operational workflows and improving service consistency for North American and global users.

I excel at root-cause analysis, documentation, process mapping, and translating on-ground insights into actionable inputs for product and service improvements. I coordinate cross-functionally with trainers, technical teams, and stakeholders to standardize workflows and reduce operational friction.

I have practical experience in KPI tracking, Microsoft Excel, CRM systems and basic SQL, and I balance a digital distance-learning BBA with full-time professional responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Associate

Current

Spardha Learnings Private Limited

Oct 2025 - Present (2 months)

Execute customer experience workflows for North American users, standardize documentation to reduce operational friction, and coordinate cross-functionally to improve service consistency and outcomes.

Customer Experience Process Optimization Root Cause Analysis Documentation KPI Tracking CRM Microsoft Excel

Technical Support Consultant

Spardha Learnings Private Limited

Jan 2025 - Oct 2025 (9 months)

Analyzed technical issues across NA, APAC, and ME, identified recurring root causes, standardized workflows and documentation, and coordinated with trainers and technical teams to improve product and service outcomes.

Technical Support Root Cause Analysis Process Mapping Documentation CRM Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Manipal University Jaipur

Bachelor of Business Administration, Business Administration

2024 -

Grade: 8.6 / 10 (1st Year CGPA)

Activities and societies: Enrolled in distance learning alongside full-time professional experience; coursework in operations and analytics.

Pursuing a Bachelor of Business Administration in a digital distance learning program while working full time, focusing on business operations, analytics fundamentals, and management concepts.