Open to opportunities

4NDR0M3DA System

@4ndr0m3dasystem

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Technology-focused operations specialist skilled in digital systems, audio production, and communications.

United States

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What I'm looking for

I seek operational roles that leverage digital systems and audio-production expertise, emphasize collaborative workflow improvement, and offer growth in accessibility and systems management.

I am a driven technology professional with a multifaceted background in institutional operations, digital systems management, and advanced hands-on problem-solving. I have implemented communication and operational strategies that improved customer satisfaction, streamlined cross-departmental workflows, and ensured regulatory compliance across accessibility and transport services.

My experience includes audio-book production exceeding federal accessibility standards, managing complex metadata and data systems, and developing onboarding technologies and escalation protocols for high-complexity client interactions. I bring adaptable problem-solving, reliable performance, and a commitment to continuous learning to support team objectives and transform operational challenges.

Experience

Work history, roles, and key accomplishments

Non-Emergency Medical Transport Ops

Berlin-Wheeler

Dec 2025 - Oct 2026 (10 months)

Orchestrated communication protocols and technology for remote non-emergency medical transport, implemented escalation strategies that reduced customer wait times and improved satisfaction, and trained staff on new client-interaction procedures.

Escalation Management Remote Operations Training SOP Development Quality Assurance

Audio-book Production Technician

Kansas State Library for the Blind

Sep 2024 - Sep 2025 (1 year)

Produced and QA-checked audio-books for national accessibility programs, managed metadata and client information systems with precision, and processed up to six consecutive hours of recorded content to meet federal accessibility standards.

Audio Production Adobe Audition Audacity Metadata Management Quality Assurance Accessibility Standards

Orientation and Transition Leader

University of Wisconsin-Milwaukee

Mar 2023 - Apr 2023 (1 month)

Designed and implemented student onboarding tech frameworks and digital curriculum materials, increasing program engagement and ensuring correct enrollment procedures through advising support.

Onboarding Student Advisement Enrollment

Education

Degrees, certifications, and relevant coursework

University of Wisconsin-Milwaukee

Bachelor of Arts, Advertising and Journalism

Activities and societies: Orientation and Transition Leader (Mar. 2023–Apr. 2023); coursework in strategic communication and interdisciplinary analytical reasoning.

Completed Bachelor of Arts in Advertising and Journalism with a Pre-law focus; experienced an emergency medical withdrawal and plans to re-enroll in 2027–2028.