Open to opportunities

Helena Aston

@helenaaston

Message

I strengthen IT controls, access management, compliance, and process quality at Pipedrive.

Estonia

Message

At Pipedrive, I support IT General Controls and IT Service Management practices, helping maintain secure, reliable systems through access controls, employee lifecycle processes, audit support, and data protection compliance.

I’ve also handled high-value customer support, transaction claims and refunds, and reseller partner issues. My work combines detailed product knowledge, stakeholder management, and a strong focus on process quality.

Experience

Work history, roles, and key accomplishments

Current

Global IT Services Analyst

Current

Pipedrive

Oct 2024 - Present (1 year 10 months)

Supporting the development, implementation, and maintenance of IT General Controls (ITGC) and IT Service Management (ITSM) practices. Ensuring compliance with security and data protection policies, managing access controls, and assisting with audit and compliance activities.

IT General Controls IT Service Management Compliance Security Data Protection Access Control Audit ITIL

Senior Transaction Services Specialist

Pipedrive

Sep 2023 - Oct 2024 (1 year 1 month)

Focused on the Partners Program, handling claims and issues of resellers. Managed day-to-day operations related to partner transactions.

Claims Handling Issue Resolution Transaction Processing

Transaction Services Specialist

Pipedrive

Jun 2021 - Sep 2023 (2 years 3 months)

Managed refunds and customer claims with high attention to detail, handling high-value transactions through the funnel.

Refunds Claims Attention To Detail Transaction Processing

Customer Solutions Expert

Pipedrive

Jan 2020 - Sep 2023 (3 years 8 months)

Provided high-level online support to Pipedrive customers, requiring in-depth product knowledge. Handled high-value customers with detailed and broad questions.

Customer Support Product Knowledge