At LLP “Sim-DOM,” I handled customer questions about payments, transfers, cards, refunds, and transaction statuses across chat, phone, and digital support channels. I resolved approximately 85–90% of inquiries independently and maintained 97%+ SLA compliance for cases within my area of responsibility.
At Educational center “NEUPUSTI,” I handled 50–70 daily inquiries and maintained 95%+ SLA compliance. I managed cases in CRM (AmoCRM) and ticketing systems, documented resolutions, and worked with other teams on escalations.
Earlier, at LLP “Yassar” and LLP “Variyus Technologies,” I provided technical support for software, services, equipment, and BOSCH security systems. I troubleshot issues, supported users and business partners through implementation, and conducted technical training sessions.
