Лейла Гулиева

I’m a customer-focused professional transitioning into social media marketing, bringing two years of direct, real-time audience interaction from international customer service and the airline industry. I read customer psychology quickly—spotting needs and concerns early—so my content aligns with what people actually want to hear.

I’m skilled at community management fundamentals, handling complaints, questions, and feedback calmly and professionally. In fast, high-volume environments, I analyze each situation, decide on a clear resolution under time pressure, and communicate product features and benefits in a way that feels persuasive and human.

Now, I’m using that same audience-listening mindset to build copywriting and audience engagement strengths for social channels. I’m hands-on with Canva, Instagram, and Telegram, fluent in English and Russian, and I’m currently completing an MBA in International Business—so I can bring both creativity and structured, analytical thinking to every campaign.