Pamela Romero
@pamelaromero
Operations and client support specialist with 10+ years in education and administration.
What I'm looking for
I am an operations and client support specialist with over ten years of experience across education, real estate, and customer service environments. I deliver reliable remote support, CRM management, scheduling, and administrative coordination while communicating effectively across cultures.
I have extensive experience supporting students, parents, and school operations in Japan, coordinating learning programs, schedules, and academic documentation both online and onsite. I also managed client accounts, appointments, and operational workflows for a remote real estate role serving Spain.
My strengths include problem solving, multitasking, calendar management, and maintaining accurate records and communications. I am fluent in English and Spanish, with conversational Japanese (JLPT N4), and hold a TEFL certification and Administrative Assistant and Microsoft 365/Google Workspace experience.
I am organized, responsive, and service-oriented, committed to improving operational efficiency and client satisfaction through clear communication and dependable administrative processes.
Experience
Work history, roles, and key accomplishments
English Teacher & Student Support
Dyrka English School & Alpha English School
Jan 2016 - Present (10 years 1 month)
Provided student and parent support, designed learning programs, and coordinated schedules and materials, improving student engagement and parent satisfaction across onsite and online classes.
Administrative Assistant
Costa Rican Ministry of Education
Jan 2009 - Dec 2015 (6 years 11 months)
Assisted in office management, handled client appointments and records, and supported daily administrative operations to maintain efficient office communications.
Customer Service Representative
Grupo Monge
Jan 2013 - Dec 2014 (1 year 11 months)
Managed academic records and documentation, coordinated events and workshops, and supported institutional meetings to improve office coordination and stakeholder communication.
Education
Degrees, certifications, and relevant coursework
Universidad Católica de Costa Rica
Bachelor in Psychology, Psychology
2009 - 2014
Activities and societies: Student support activities and academic administration experience during studies.
Completed a Bachelor in Psychology with coursework and training relevant to education and student support from 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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