Open to opportunities

Ксюша Кошмак

@0003228

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Mortgage administrator improving compliant case workflows, speed, and client experience across lenders.

United Kingdom

Message

What I'm looking for

I’m looking to continue mortgage case administration where I can deliver FCA-compliant, GDPR-safe files, speed up submission-to-offer timelines, and stay proactive with lenders and clients. I enjoy working independently, prioritising multiple cases, and improving processes.

I’m a mortgage administrator with two years’ experience managing end-to-end mortgage cases from AML and DIP through to completion. I act as a primary contact for clients, liaise with lenders and third parties, and keep an FCA-compliant audit trail across a live pipeline of 30–40 applications.

I’m skilled in Smartr365, 27Tec, and iPipeline, using tools like lender portals, affordability calculators, and pipeline tracking to prevent delays and respond quickly. I’ve reduced processing times by 15% and maintained sub-24-hour response times while staying calm under pressure—while also bringing strong CRM, MI reporting, and data analysis fundamentals from my earlier marketing roles.

Experience

Work history, roles, and key accomplishments

Current

Mortgage Administrator

Current

Town & Country Mortgage Services Ltd.

Oct 2025 - Present (9 months)

Manage end-to-end mortgage case administration for a team of whole-of-market brokers, acting as the primary client contact and keeping applications moving through to completion. Review documentation, maintain FCA-compliant audit trails, and liaise with lenders/insurers/third parties while tracking pipeline progress.

Mortgage Administration Document Review FCA Compliant Audit Trails GDPR Compliance Lender Liaison

Mortgage Administrator

City Mortgages Club

Oct 2023 - Oct 2025 (2 years)

Handle end-to-end mortgage case administration for advisers, preparing and submitting applications via lender portals while tracking progress to completion. Draft compliant suitability reports, manage AML/KYC and affordability/Decision in Principle requirements, and chase outstanding items across the process.

Mortgage Administration CRM Systems Smartr365 27Tec IPipeline Lender Portal Decision In Principle Submissions KYC Estate Agent Liaison Surveyor Liaison GDPR Compliance Data Analysis

Marketing Specialist

Backstage

Jul 2020 - Oct 2023 (3 years 3 months)

Led marketing strategies based on consumer insights to support measurable growth across retail, digital, and experiential touchpoints. Planned and budgeted campaigns, coordinated creative briefs and vendors, conducted market research, and delivered events and training nationwide.

Marketing Strategy Consumer Insights Budget Management performance reporting Market Research Digital Marketing Support Event Planning Training Product Presentations

Digital Marketing Specialist

Reikartz

Oct 2020 - Jun 2021 (8 months)

Managed website administration and social media presence, running targeted advertising and analysing Google Ads performance to grow traffic and improve conversions. Created segmented email/push/Viber campaigns with A/B testing, and supported multi-channel campaign reporting and event delivery.

Website Administration Social Media Content Email Marketing Push Notifications A B Testing Conversion Efficiency Segmentation External Creator Coordination Campaign Budgeting And Invoice Reconciliation Event Planning

Education

Degrees, certifications, and relevant coursework

Igor Sikorsky Kyiv Polytechnic Institute

Second Higher Education, Computer Science (Systems and Methods of Artificial Intelligence)

Completed a second higher education in Computer Science (Systems and Methods of Artificial Intelligence) at Igor Sikorsky Kyiv Polytechnic Institute in 2025.