Open to opportunities

Imran Ahmed

@imranahmed2

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Experienced Mortgage Adviser with a strong background in financial services.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in the financial services sector.

I am a confident and outgoing professional with extensive experience in the regulated Financial Services sector, particularly as a Mortgage Adviser. I have consistently achieved targets while promoting mortgage and insurance products. My strong customer service, communication, and team collaboration skills complement my solid knowledge of products, systems, and regulatory requirements.

Throughout my career, I have excelled in complaint handling, MI reporting, forecasting, and managing sensitive information with discretion. I have led test teams, developed risk-based test plans, and supported staff training, system issue resolution, and compliance with fraud and AML protocols. I thrive both independently and in teams, successfully completing a management course equivalent to an HND alongside my full-time work.

Experience

Work history, roles, and key accomplishments

Test Analyst

Retail Express

Sep 2019 - Mar 2025 (5 years 6 months)

Directed the testing efforts for The Retail Express Merchandising API on a SaaS-based platform, overseeing and managing end-to-end testing processes independently during night shifts. Optimised testing methodologies by introducing a risk-based approach, increasing test coverage and reducing defects by 15%.

SaaS API Testing End To End Testing Integration Testing Acceptance Testing Technical Leadership Release Management

Test Analyst

Santander UK

Dec 2013 - Aug 2019 (5 years 8 months)

Contributed as part of a dynamic team to deliver high-quality testing services for banking, mortgage, and insurance application systems, ensuring adherence to FCA Regulations. Planned, executed, and reported on system integration and acceptance tests, addressing both functional and non-functional specifications. Collaborated with stakeholders to define objectives, timelines, and testing deliverabl

Integration Testing Acceptance Testing Process Improvement Mortgage Application System

Mortgage Adviser

Santander UK

Jan 2010 - Dec 2013 (3 years 11 months)

Engaged with qualified leads and evaluated, processed, and executed customer applications on an advisory basis. Provided tailored, suitable and compliant mortgage recommendations. Surpassed sales targets while delivering an excellent customer experience.

Sales Customer Relationship Management Compliance Financial Services Complaint Handling Underwriting Collaboration Continuous Improvement

Test Analyst (Secondment)

Santander UK

Apr 2007 - Jan 2010 (2 years 9 months)

Supported the migration from Abbey’s system to Santander’s Partenon platform, exceeding core responsibilities by contributing to system testing. Created and managed test plans across multiple workstreams, ensuring readiness for scheduled test phases. Utilised MS Excel to develop and maintain detailed test plans and tracking spreadsheets.

Test Management MS Excel Mercury Quality Centre Test Manager Reporting

Mortgage Consultant

Santander UK

Aug 2000 - Apr 2007 (6 years 8 months)

Provided expert advice on new mortgages, additional lending, second charge mortgages, transfer of equity applications, and related insurance products. Maintained up-to-date knowledge of lender criteria and industry regulations. Fostered strong customer relationships.

Lending Customer Relationship Management Sales Compliance Customer Service

Education

Degrees, certifications, and relevant coursework

Dixons City Technology College

A Levels, Mathematics, Physics, Business

Completed A Levels in Mathematics, Physics, and Business Studies. This foundational education provided a strong academic base for further professional development.

CeMAP

Certificate in Mortgage Advice and Practice, Mortgage Advice

Obtained the CeMAP certification, demonstrating expertise in mortgage advice and practice. This qualification is essential for working in the regulated financial services sector.

ISTQB

Foundation Level Certification, Software Testing

Achieved ISTQB Foundation Level Certification, validating fundamental knowledge in software testing. This certification supports a career in quality assurance and test analysis.

G2 Operational Mortgage Advice and Certification Excellence Programme Practice

HND equivalent, Management

Successfully completed a management course equivalent to an HND while working full-time. This program enhanced leadership and operational skills, contributing to professional growth.