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Μανθα Πηλιου

@0001258

Dedicated psychology graduate with diverse customer service experience.

Greece
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What I'm looking for

I seek a role that fosters growth and allows me to utilize my psychology background in enhancing workplace dynamics.

I am a psychology graduate from the University of Ioannina, where I developed a strong foundation in understanding human behavior and organizational dynamics. My education has equipped me with valuable insights into employee motivation and team dynamics, which I have applied in various customer service roles.

Over the past several years, I have honed my skills in customer service through positions at H&M and Morena Spain, where I consistently provided excellent service and managed daily operations. My experience as a barista further enhanced my ability to work in fast-paced environments while maintaining high standards of quality and customer satisfaction.

In addition to my work experience, I have actively participated in seminars focused on organizational psychology, which has deepened my understanding of workplace behavior. I am currently volunteering as a firefighter and at a psychological support hotline, where I provide emotional support and guidance to individuals in need. I am eager to leverage my skills and experiences in a role that allows me to contribute positively to a team and organization.

Experience

Work history, roles, and key accomplishments

VF

Volunteer Firefighter

Volunteer Firefighter

Feb 2024 - Present (1 year 7 months)

Actively participated in firefighting operations and emergency response. Contributed to community safety and disaster preparedness efforts.

TO

Barista/Buffet/Sales

Today's

Jan 2024 - Present (1 year 8 months)

Prepared coffee, espresso-based drinks, and other beverages, ensuring high quality and consistency. Managed daily routines of the store, including stock organization and maintaining a clean environment.

HA

Room Attendant

Hotel Anna

Dec 2023 - Present (1 year 9 months)

Cleaned and organized guest rooms, ensuring they were tidy, well-maintained, and stocked with necessary amenities. Prepared and served food at the buffet, ensuring items were presented attractively and replenished as needed.

OW

Intern

O.K.P.A.P.A. (Municipal Organization of Social Welfare)

Sep 2022 - Present (3 years)

Provided secretarial support, including managing phone calls, scheduling appointments, and handling correspondence. Organized and maintained physical and digital filing systems for official documents.

OG

Barista/Service

Orfeo Greco

Jul 2022 - Present (3 years 2 months)

Prepared a variety of beverages, including coffee, cocktails, and non-alcoholic drinks, ensuring high quality and consistency. Operated coffee machines and other equipment to prepare coffee and espresso-based drinks.

H&

Cashier and Saleswoman

H&M

Aug 2018 - Present (7 years 1 month)

Provided excellent customer service, addressing inquiries and assisting customers with their needs. Managed daily cash register routine, including transactions, balancing cash drawer, and issuing receipts.

MS

Saleswoman and Cashier

Morena Spain

Provided excellent customer service, addressing inquiries and assisting customers with their needs. Managed daily cash register routine, including transactions, balancing cash drawer, and issuing receipts.

Education

Degrees, certifications, and relevant coursework

UI

University of Ioannina

EQF level 6, Psychology

2017 - 2022

Studied Psychology at the University of Ioannina, focusing on core psychological principles and theories. Completed a comprehensive curriculum in various areas of psychology.

Tech stack

Software and tools used professionally

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