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Proactive Customer Service Specialist with 7+ years of experience.
Experience
L2 Agent
Snapplify
Mar 2022 - Present (3 years 8 months)
Client Team Leader
Influx
Oct 2019 - Mar 2022 (2 years 5 months)
Senior CSR
Betin Kenya
Sep 2016 - Oct 2019 (3 years 1 month)
Experienced accountant and virtual executive assistant with strong financial skills.
Experience
Accountant and Virtual Executive Assistant
Self Employed
Jul 2023 - Present (2 years 4 months)
Billing Supervisor
Valley Hospital Limited
Nov 2022 - Jun 2023 (7 months)
Accounts Assistant
The Nairobi Women’s Hospital
Seasoned business development specialist with a focus on growth strategies.
Experience
Business Development and Growth Specialist
Zenith Steel Fabricators Ltd
Sep 2018 - Present (7 years 2 months)
Customer Service and Digital Banking Assistant
Family Bank Limited
Nov 2017 - Jul 2018 (8 months)
Research Assistant and Data Entry Clerk
I'm a senior finance professional optimizing cash and IFRS reporting.
Experience
Senior Accountant
Gilanis Distributors Ltd
Jul 2024 - Present (1 year 4 months)
Senior Debtors Accountant
Kim-Fay East Africa Ltd
Oct 2023 - Jun 2024 (8 months)
Inventory & Receivables Accountant
I am a data science professional delivering actionable analytics for informed decisions.
Experience
Volunteer
Impact Research and Development Organization
Results-driven Customer Support Specialist with 9+ years of experience.
Experience
Sales Representative
Zanki Pharmacy
Jan 2023 - Present (2 years 10 months)
Remote Customer Service Representative
Rightrex Medicare
Jan 2021 - Jan 2023 (2 years)
Remote Marketing & Customer Support Specialist
Senior GIS and Remote Sensing Specialist delivering scalable geospatial solutions.
Experience
GIS Specialist
Azimath Company Ltd
Sep 2014 - Present (11 years 2 months)
Data Annotator
RWS Group
Aug 2025 - Oct 2025 (2 months)
Project Manager
Independent Consultant
Mar 2025 - Jun 2025 (3 months)
0-5k USD
Dynamic and detail-oriented freelance professional
Experience
AI Trainer
Uhrs, Toloka, Clickworker
30k-50k USD
4+ years experienced Customer Support Specialist. CRMs: Salesforce (Service Cloud) and Zendesk.
Experience
Supplier Support Associate
Assent Compliance
Jan 2020 - Oct 2024 (4 years 9 months)
Field Officer and Trainer
Dedicated Human Resources professional with strong administrative skills.
Experience
Direct Sales Representative
Family Bank Limited
Jan 2023 - Present (2 years 10 months)
Administrator
Happy Church Eldoret
May 2017 - Jan 2023 (5 years 8 months)
Human Resource Intern
BIO-CORN PRODUCTS EPZ
Dedicated data analyst passionate about enhancing customer experience.
Experience
Statistical Data Analyst
Digicow Africa Limited
May 2024 - Present (1 year 6 months)
Writer
Freelance
Aug 2021 - Jan 2024 (2 years 5 months)
Advocate and corporate governance expert with data protection expertise.
Experience
Legal & Corporate Secretary
Ngong Road Children’s Foundation
Jan 2023 - Present (2 years 10 months)
Legal Officer
Crowe COR LLP
Jan 2021 - Jan 2023 (2 years)
General Legal Advisor
JM Kariuki Consultants Ltd
Market and social research professional driving multi-country studies and operational excellence.
Experience
Research Consultant
GeoPoll
Sep 2024 - Present (1 year 2 months)
Research Specialist
GeoPoll
Apr 2024 - Jul 2024 (3 months)
Senior Survey Operations Administrator
Proactive sales and customer service professional with diverse experience.
Experience
Customer Service Representative
OnQ Call Centre
Dec 2024 - Apr 2025 (4 months)
Sales & Customer Service Associate
Abenode Digital Marketing Company
Aug 2024 - Dec 2024 (4 months)
Customer Experience Lead – Social Media Support
Detail-oriented Executive Virtual Assistant enhancing business efficiency.
Experience
Executive Virtual Assistant
Confidential Coaching & Marketing Agency
Dec 2022 - Present (2 years 11 months)
Administrative Assistant
Ferry Feeds
Jan 2021 - Dec 2022 (1 year 11 months)
Customer Service Associate
Experienced Finance and Accounting expert with a focus on growth.
Experience
Director
Taxidi Ventures
Jun 2022 - Jan 2023 (7 months)
Finance Manager
Peter Mulei and Sons Ltd
Oct 2006 - May 2022 (15 years 7 months)
Chief Accountant
Taxplan Consulting Ltd
Apr 2004 - Sep 2006 (2 years 5 months)
Customer-focused professional with 3+ years in technical support.
Experience
Remote Customer Experience Representative
Poa! Internet
Feb 2023 - Nov 2024 (1 year 9 months)
Customer Care Representative
Morowi Company Ltd
Mar 2022 - Jan 2023 (10 months)
Customer service professional focused on enhancing customer experiences.
Experience
Customer Service Manager
Remotely4U
Jan 2024 - Present (1 year 10 months)
Customer Care Executive
Yusudi
Oct 2023 - Jan 2024 (3 months)
Client Relationship Representative
Results-driven procurement professional with expertise in supply chain management.
Experience
Business Development Manager
Muthokinju Paints and Cement
Mar 2025 - Present (8 months)
Telesales Agent
Poa Internet
Aug 2023 - Feb 2025 (1 year 6 months)
Hotel Manager
Kajiado County Villa
Jan 2022 - Feb 2023 (1 year 1 month)
Experienced Electrical Technician transitioning into IT Automation roles.
Experience
Electrician
La Davcon
Jan 2021 - Dec 2022 (1 year 11 months)
Electrical Supervisor
Two Levels Electrical Company
Jan 2020 - Dec 2021 (1 year 11 months)
Electrical Technician
Spare and Technology Company Limited
Jan 2018 - Dec 2020 (2 years 11 months)
Dec 2019 - Nov 2022 (2 years 11 months)
Cashier
The Nairobi Women’s Hospital
Oct 2012 - Dec 2019 (7 years 2 months)
Administrative and Accounts Assistant
Midlands Academy School
Jan 2008 - May 2009 (1 year 4 months)
HORTINLEA Household Survey
Oct 2015 - Feb 2017 (1 year 4 months)
Kim-Fay East Africa Ltd
Nov 2018 - Sep 2023 (4 years 10 months)
Finance Associate
MFI Document Solutions Ltd
Jun 2017 - Oct 2018 (1 year 4 months)
Jobito Medical Centre
Jan 2015 - Jan 2020 (5 years)
GIS & CAD Expert
Independent Consultant
Nov 2022 - May 2024 (1 year 6 months)
Quality Control Manager
Kenya Power
Apr 2015 - Dec 2018 (3 years 8 months)
Leonard Cheshire Disability and Social Impact Institute
Jun 2017 - Mar 2019 (1 year 9 months)
Teaching Assistant
St Mary’s Mabera Girls Secondary School
Jan 2012 - Apr 2012 (3 months)
Office Assistant
Kuria East Constituency Development Fund
Jul 2019 - Oct 2019 (3 months)
Volunteer Teacher
Kenyan Government Youth Program (G-UNITED)
Dec 2018 - Dec 2018 (0 months)
Field Researcher
PCEA
Sep 2017 - Sep 2017 (0 months)
Jan 2020 - Jan 2021 (1 year)
Trainee Advocate
Mudeshi Muhanda & Co. Advocates
Jan 2018 - Jan 2020 (1 year 11 months)
GeoPoll
Feb 2021 - Apr 2024 (3 years 2 months)
Survey Operations Administrator
GeoPoll
Jul 2019 - Jan 2021 (1 year 6 months)
Willing Way Wellness Center
Dec 2023 - Jun 2024 (6 months)
Car Wash Manager & Customer Liaison
Kenol Kobil Car Wash
May 2020 - Dec 2020 (7 months)
DeElegance Collection
May 2020 - Oct 2020 (5 months)
Rochman Properties
May 2021 - Jul 2022 (1 year 2 months)
Procurement Intern
Eldohosp Pharmaceuticals Ltd
Sep 2021 - Nov 2021 (2 months)
Electrician
Bental Electrical
Jan 2017 - Dec 2018 (1 year 11 months)
Intern – Electrical Technician
OR Power 4INCH AlKaria III
Jan 2016 - Dec 2016 (11 months)