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Empathetic customer service representative with strong teamwork skills.
Experience
Customer Service Representative
TaskUs
Sep 2023 - Present (2 years 2 months)
Dedicated professional in Public Policy and International Affairs.
Experience
Immigration Virtual Case Assistant
The United Firm | La Liga Defensora, APC
Jan 2025 - Present (10 months)
Paralegal
Loigica P.A, Immigration Lawyers
Jul 2024 - Jan 2025 (6 months)
Management Assistant
Bristol Trading Society
Oct 2022 - Aug 2023 (10 months)
Bartender
Motion Events Ltd
Oct 2022 - Aug 2023 (10 months)
Intern, Aux. of Diplomatic Mission
Consulate General of Colombia
Jan 2022 - Jul 2022 (6 months)
Bilingual digital marketing and project manager driving measurable growth.
Experience
Digital Marketing & Operations Manager
Acaima Café Lodge
Jan 2024 - Present (1 year 10 months)
Consultant & Talent Researcher
Steeprock
Jan 2021 - Jan 2024 (3 years)
Organizational Consultant
Level 35
Jan 2020 - Jan 2021 (1 year)
Detail-oriented professional skilled in administrative support and customer service.
Experience
Administrative Assistant
Niradia Enterprises
Jan 2020 - Dec 2024 (4 years 11 months)
Customer Service
BBVA Compass Bank
Jan 2016 - Dec 2018 (2 years 11 months)
Manager
Jeans Clothing Store
Jan 2014 - Dec 2015 (1 year 11 months)
Dedicated forensic sciences graduate with strong customer service skills.
Experience
Legal Administrative Assistant
Law Firm Dennis Hernandez and Associates
Customer Service Representative
Teleperformance
Jan 2022 - Nov 2022 (10 months)
Premium Customer Service Agent
Dedicated Spanish and Literature teacher committed to educational excellence.
Experience
Docente
Centro Educativo Ciencia
Feb 2022 - Present (3 years 9 months)
Agente Educativa
CDI Emaús
Mar 2024 - Dec 2024 (9 months)
Agente Educativa
CDI Emaús
Aug 2023 - Dec 2023 (4 months)
60k-75k AUD
Experienced marketing professional with expertise in digital strategy and campaign optimization.
Experience
Media Planner
MASS DIGITAL
Feb 2024 - Present (1 year 9 months)
Andean Digital Marketing Specialist
Data scientist and software developer with physics background, skilled in Python-driven data pipelines and analysis.
Experience
Graduate Researcher
McMaster University
Jan 2023 - Jan 2025 (2 years)
Teaching Assistant
McMaster University
Sep 2023 - Apr 2024 (7 months)
Undergraduate Research Assistant
Universidad Industrial de Santander
Detail-oriented healthcare professional with expertise in quality assurance.
Experience
QA Reviewer – Healthcare
Gaspy Home Health
Jan 2025 - Present (10 months)
Business Designer Jr.
Teleperformance Colombia
Jan 2023 - Present (2 years 10 months)
Motivated B.Tech student specializing in Data Science and analytics.
Experience
Data Science Intern
Cricket Analytics Board
Aug 2023 - Aug 2023 (0 months)
Project: Depression Detection Using ML
Self-Directed
Aug 2023 - Aug 2023 (0 months)
Dynamic finance professional specializing in international trade and logistics.
Experience
Lead Freight Claims Coordinator
Redwood Logistics
Apr 2024 - Nov 2024 (7 months)
Accounting AR/AP Support
Tucker Company Worldwide
Sep 2022 - Nov 2023 (1 year 2 months)
Carrier Relations Administrator
Tucker Company Worldwide
Jul 2020 - Aug 2023 (3 years 1 month)
1k-2k USD
Historian and anthropologist specializing in transcription and analysis.
Experience
Paleographic Transcription
Volunteer Organization
Jan 2020 - Apr 2025 (5 years 3 months)
Analysis of Written and Audiovisual Sources
Volunteer Organization
Compliance and data analytics professional focused on fraud prevention and KYC.
Experience
Fraud Analyst
Zubale
Jan 2025 - Present (10 months)
Compliance Professional
Telefónica
May 2022 - Dec 2024 (2 years 7 months)
Risk Manager
Copvillanueva
Jan 2021 - Oct 2022 (1 year 9 months)
Bilingual C-Level Executive with 22 years of multinational leadership experience.
Experience
CEO - Co-Founder & Executive Consultant
Alquimia.F
Jan 2024 - Present (1 year 10 months)
Senior Consultant
Diaz&Besil Investment Banking - Moneyways
Jan 2024 - Present (1 year 10 months)
25k-30k USD
Experienced Operations Manager focused on customer success and team leadership.
Experience
Operations Manager
Concentrix CVG
Jan 2022 - Apr 2024 (2 years 3 months)
Operations Team Leader
Concentrix CVG
Data-driven People Analytics Lead with expertise in talent optimization.
Experience
People Analytics Lead
Lean Tech
Apr 2024 - Present (1 year 7 months)
Data Analyst
Lean Tech
Mar 2023 - Apr 2024 (1 year 1 month)
IT Talent Acquisition Specialist
Lean Tech
Jun 2022 - Mar 2023 (9 months)
Information Technology Specialist and Air Force Veteran with over 10 years of leadership experience
Experience
DevOps Engineer
Symplr
Apr 2023 - Dec 2023 (8 months)
Site Reliability Engineer
Symplr
Jan 2022 - Jan 2023 (1 year)
Site Reliability Engineer
FISERV
Jul 2021 - Nov 2021 (4 months)
Customer support analyst with a focus on innovation and growth.
Experience
Customer Support Analyst
ADDI-FINTECH
Oct 2023 - May 2024 (7 months)
Customer Support Analyst & Operations
CABIFY LOGISTIC
Jan 2023 - Apr 2024 (1 year 3 months)
Contact Center Associate
CABIFY TNCONTACT CENTER
Aug 2021 - Jan 2023 (1 year 5 months)
Ingeniera de Sistemas con experiencia en gestión de infraestructura tecnológica.
Experience
Process & System Technician
NTT DATA COLOMBIA SAS
Aug 2023 - Nov 2023 (3 months)
Administrator de sistemas 3
SONDA DE COLOMBIA SA
Nov 2022 - Jul 2023 (8 months)
Junior en formación 1
STORAGE AVAILABILITY SOLUTIONS S. A. S
Feb 2021 - Nov 2022 (1 year 9 months)
Experienced Project Manager with a focus on product development.
Experience
Project Manager
ELEVANCE HEALTH
Sep 2024 - Nov 2024 (2 months)
Senior Project Manager
Lumen Technologies
May 2022 - Jul 2023 (1 year 2 months)
Marketing Ecommerce Manager
Merlin Entertainments
Sep 2019 - May 2020 (8 months)
Translator & Editorial Assistant
AMOLCA Publishing
Jan 2018 - Jan 2020 (2 years)
IGT Solutions
May 2023 - Present (2 years 6 months)
Cashier and Waitress
Multiple Convenience Stores
Docente
Liceo Maria Montessori
Apr 2022 - Dec 2022 (8 months)
Educational Intern
Institución Educativa INEM FELIPE PEREZ
Jan 2018 - Dec 2019 (1 year 11 months)
MABE COLOMBIA SAS
May 2022 - Jul 2023 (1 year 2 months)
Digital Planner
Publicis One - Starcom Colombia
Sep 2018 - May 2022 (3 years 8 months)
HUB Manager
GroupM Colombia - SWIM
Sep 2017 - Mar 2018 (6 months)
Ad Ops Coordinator Senior
GroupM Colombia - M-Platform
May 2015 - Aug 2017 (2 years 3 months)
Mar 2021 - Mar 2023 (2 years)
Research Intern
McMaster University
May 2022 - Aug 2022 (3 months)
QA Reviewer – Healthcare
Caring Bees Healthcare
Jan 2022 - Dec 2025 (3 years 11 months)
Innovation Leader
Teleperformance Colombia
Jan 2020 - Dec 2023 (3 years 11 months)
Trainer & Medical Interpreter
Teleperformance Colombia
Jan 2019 - Dec 2020 (1 year 11 months)
Customer Service & Operations Roles
Various Companies
Apr 2013 - Jul 2020 (7 years 3 months)
Jan 2020 - Jan 2024 (4 years)
Software Tester QA
Go Digital
Feb 2022 - Aug 2022 (6 months)
Library Cataloging Specialist
University of Antioquia
Feb 2018 - Aug 2021 (3 years 6 months)
Cashier
Almacenes Exito
May 2015 - Jul 2017 (2 years 2 months)
Compliance Officer
Copvillanueva
Jul 2021 - May 2022 (10 months)
Risk Assistant
Copvillanueva
Jan 2019 - Jan 2021 (2 years)
Chief Executive Officer
Redagro S.A. & Serviganados S.A.S.
Jan 2022 - Jan 2024 (2 years)
Vice President Operations
Flora Growth Corp (FLGC)
Jan 2018 - Jan 2022 (4 years)
Operation & Programs Manager
AIG Seguros SSC LAC
Jan 2013 - Jan 2018 (5 years)
Feb 2020 - Jan 2022 (1 year 11 months)
Customer Service Representative
Concentrix CVG
Jan 2019 - Feb 2020 (1 year 1 month)
IT Sourcer
Lean Tech
Nov 2021 - Jun 2022 (7 months)
Research Analyst
Universidad CES
Jan 2021 - Oct 2021 (9 months)
Senior Site Reliability Center Syst Eng
Nuance Communications
Feb 2020 - Feb 2021 (1 year)
Sr. Solutions Architect
Axiros
Jul 2018 - Aug 2019 (1 year 1 month)
Analista Backoffice
NEXA BPO
Dec 2017 - Jan 2021 (3 years 1 month)
Asesora de atención al cliente
ATENTO COLOMBIA S. A
May 2015 - Nov 2017 (2 years 6 months)
Marketing Ecommerce Manager US and Canada
MERLIN ENTERTAINMENTS
Aug 2019 - Apr 2020 (8 months)
Digital Product Specialist
Vistana Signature Experience
May 2016 - Mar 2019 (2 years 10 months)