Account Coordinator (Entry Level)

Location: Toronto,Ontario,Canada

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights through a single-source solution to recover revenue and reduce liability risk. Zeitview is the trusted, go-to data management platform for worldwide enterprise clients spanning industries such as renewable energy, insurance, telecommunications, construction, real estate, and critical infrastructure.

As an Account Coordinator you will be the main point of contact for your assigned clients. You will be responsible for day to day client engagement, coordination, platform onboarding, and ad hoc pricing for your clients. You will also work with our team to ensure your clients renew, expand, and increase their contracts with Zeitview. Where applicable, will also work on and manage initiatives to refine and increase efficiency in the sales team’s processes. This position will exist within the customer success team in the sales department, and report to the Director of Customer Success. This position is remote within Canada.

Responsibilities:

• Opportunity Operations

• Site onboarding, confirmations, and timeline support for assigned accounts and opportunities

• Enable operational execution of sales opportunities for assigned accounts

• Account Management:

• Primary point of contact for assigned accounts, managing all inbound client inquiries

• Manage and close ad hoc opportunities for assigned accounts

• Identify opportunities for account growth, upselling, and cross-selling to hand off to the sales team

• Customer Success:

• Understand clients' business needs and objectives to effectively serve their needs

• Collaborate with cross-functional teams to ensure a seamless customer experience

• Clearly communicate product updates, enhancements, and new offerings to clients

• Plan and execute customer touchpoints, and QBRs for managed accounts

• Product and Services Deployment

• Support clients with platform onboarding, access, and training

• Ensure deliverables are executed on scope and schedule for managed opportunities

• Additional Sales Support

• Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements

Qualifications:

• Bachelor's degree preferred

• 1-2 years work or internship experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.)

• Strong communication skills, written and verbal

• Able to problem-solve with support

• Able to build and maintain positive relationships with clients

• Able to manage time well and prioritize tasks with support

• Organized and detail oriented

• Works well in cross functional teams.

• Comfortable with Google Sheets and Excel, as well as good data management practices

• Familiarity with CRM software and sales tracking tools is a bonus

Bonus points if you have experience with:

• Have an engineering/technical/mechanical background and/or work experience

• Logistics and field operations experience; tell us how you have worked effectively to lead a team to achieve a goal

• Languages (French/Spanish are strong assets. Japanese, Mandarin, Hindi, or German are a plus)

• Programming or advanced spreadsheet knowledge - this position will not require coding, however you will be expected to work closely with our developers to communicate and test improvements to the system

• A basic understanding of how to troubleshoot an electrical system

Benefits:

• Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
• 100% paid private insurance
• Flexible time off
• Stock incentive program
• Work from home environment
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture, where your voice matters