Administrative Assistant / CSR

This is a remote position.

Our client is looking for an Administrative Assistant / Customer Service Representative.They operate in a service-based industry and have continued to grow in recent years by strengthening customer experience, improving internal operations, and expanding their service capacity. This role is essential to daily operations, combining customer support, scheduling coordination, and general administrative responsibilities.

Responsibilities

• Respond to customer inquiries via phone, text, and email in a professional and friendly manner.

• Schedule and coordinate service teams using internal scheduling systems.

• Handle conflict resolution situations such as late arrivals, reschedules, or dissatisfied customers, ensuring issues are addressed calmly and effectively.

• Maintain accurate and up-to-date records in the CRM.

• Support daily office and administrative tasks to keep operations running smoothly.

• Communicate clearly with internal teams regarding schedules, changes, and customer needs.

• Monitor ongoing jobs and proactively flag issues that may impact service quality.

• Follow internal processes while prioritizing customer satisfaction.

Requirements

• Previous experience in customer service, administrative support, or similar roles.

• Strong communication skills with clear spoken and written English.

• Proven ability to manage scheduling and multitask in a fast-paced environment.

• Confidence handling customer concerns and resolving issues professionally.

• High level of organization and attention to detail.

• Comfort using CRM and scheduling tools.

Qualifications

• Experience in customer-facing roles involving scheduling or coordination.

• Familiarity with CRM systems and office administration workflows.

• Strong problem-solving mindset and ability to stay calm under pressure.

• Self-starter who can work independently while collaborating with a team.

Benefits