ServiceNow ITAM, Automations, and App Engine Manager

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Worley is a global professional services company of energy, chemicals, and resources experts headquartered in Australia. Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources while helping our customers provide the energy, chemicals, and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

We are seeking a ServiceNow Technical Product Owner for IT Asset Management (ITAM), Automations, and App Engine. The ideal candidate will drive the strategic direction, design, and development of ServiceNow solutions, ensuring alignment with business needs and technological advancements.

This is a fully remote position with minimal travel to Houston, TX as business needs require.

Purpose: The Technical Product Owner will be responsible for the successful implementation and ongoing management of ITAM, automation workflows, and custom applications within the ServiceNow platform. This role ensures seamless integration of these solutions with existing enterprise systems and delivers value to the organization.

Responsibilities:

• Define the product vision and roadmap for ServiceNow ITAM (HAM & SAM), Automations, and App Engine.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Lead the design and implementation of solutions across ITAM and automation workflows.

·Collaborate with key stakeholders for process definitions, re-engineering, improvement and gap analysis of current/future-state

·Work closely with functional owners to get the demand and deliver in an agreed timeline.

• Develop scoped applications on App Engine based on business requirements.
• Provide automation solutions on ServiceNow platform for various business needs.
• Drive process improvements through automation and workflow optimization.
• Work closely with developers, architects, and business analysts to ensure high-quality solution delivery.
• Manage backlog prioritization and sprint planning within an Agile framework.
• Ensure compliance with IT governance and security policies.
• Provide technical leadership and mentorship to team members.
• Monitor performance and drive continuous improvements in ServiceNow implementations.

What you will bring:

Technical/Industry Experience and Qualifications Requirements:

• Proven experience as a ServiceNow Technical Product Owner or similar role.
• Strong knowledge of ServiceNow ITAM, Automations, and App Engine.
• Hands-on experience in configuring and customizing ServiceNow applications.
• Expertise in scripting, integrations, and ServiceNow best practices.
• Familiarity with Agile methodologies, backlog management, and stakeholder engagement.
• Hands on experience on App Engine, Integration Hub, HAM & SAM modules on SN platform.
• Experience in automating workflows and improving IT service management processes.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with cloud platforms and enterprise IT architectures is a plus.
• Understanding of ITIL processes and IT service management frameworks.
• Knowledge of licensing models and software asset management best practices.

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field – or an equivalent combination of education and hands-on experience delivering ServiceNow solutions, particularly in IT Asset Management, automation, or custom app development.
• 12+ years of experience in enterprise IT environments, with a strong focus on ServiceNow platform strategy, implementation, and lifecycle management—including at least 4 years in a Technical Product Owner, Tech Lead, or Architect role overseeing IT Asset Management (HAM & SAM), automation workflows, or custom applications built on App Engine.

Preferred:

• ServiceNow certifications (CSA, HAM, SAM, Certified Application Developer, or similar).
• ITIL certification is a plus.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.

We’re building a diverse, inclusive, and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low-carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Our policy is to conduct background checks for all candidates who accept an offer of employment with us.

Please note: No agency representation or submissions will be recognized for this vacancy.