Supporting Services Specialist

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Responsible for all duties and responsibilities assigned to the Supporting Services department and individually, including but not exclusive of; database management, database administration, trip cost estimates, billing audits, and operational support.

Key Responsibilities:

• Database Management and administration.
• Maintains the various databases to ensure relevance, accuracy, and quality of data.
• Trip Cost Estimate creation and customer interaction.
• Operational Support, such as hotel coordination, airline coordination, transportation coordination or any additional products and services.
• Supports billing team as necessary for trip creation and audits.
• Ensures quality assurance and consistency of all services delivered by Supporting Services.
• Will maintain a professional demeanor in stressful situations.
• Helps other employees to accomplish company goals.
• Ability to act in situations with confidence, assertiveness, tact, and diplomacy.
• Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems.
• Performs other duties as may be assigned by management.
• Working Hours: as determined by management.

Job Requirements:

• Highly organised, detailed oriented with strong math skills
• Strong customer service and relationship building skills
• Self-motivated and has the ability to take on challenges and be responsive to change
• Ability to partner with other departments and interact effectively with employees at all levels of the organisation
• Communicates effectively, both orally and in writing, in a diverse range of audiences and settings
• Ability to work under pressure and deadlines
• Proficient in Microsoft Excel, Word, and Outlook.
• Database entry skills
• Information Research skills
• Knowledge of global geography
• Knowledge of aviation
• Knowledge of the travel industry
• Ability to work evenings and weekends, if needed

Experience:

• Previous experience of maintaining data information is preferred.
• Previous experience conducting research of operational critical information is preferred.
• Experience within the aviation or travel industry is preferred.

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