Manager, Retail Assortment Strategy

We’re a tech company from Finland best known for our delivery platform. In 2015 we started with restaurant food and over time we added groceries, gifts and other items. Now it’s possible for people living in hundreds of cities across 25 countries to get whatever they need, delivered quickly and reliably to their front door. We try to make every city we enter a better place – and by that we mean happier customers and partners. We’re also really proud to have the #1 rated delivery app across the app stores. But we’re only just getting started.

IF YOU BUILD IT, THEY WILL COME

To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.

• Getting the essentials right: Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible. And above all, we wanted to create a delightful customer experience.

• Customer experience comes first: From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6). Global average as of February 2023

• Customer support with heart and soul: We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.

• The right way to scale: From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.