Fully Remote ISP Technical Helpdesk Agent

Fully Remote Customer Support Representative

Pay: R21000/month

Schedule: 20 8 hour shifts during the week with 2 4hr weekend shifts per month

Available shifts:

• Monday-Friday 10:00pm US Central Daylight Time-6:30am US Central Daylight Time
• Monday-Friday 11:30am US Central Daylight Time-8:30pm US Central Daylight Time
• Monday-Friday 2:00pm US Central Daylight Time-11:00pm US Central Daylight Time
• Monday-Friday 3:00pm US Central Daylight Time-12:00am US Central Daylight Time

Are you ready for an exciting adventure in customer support? If the answer is yes, then applying for the Full-Time Fully Remote Customer Support Representative position at Wisper ISP is the next step for you!

This position offers the perfect opportunity to balance work and life in a flexible and dynamic environment. As a remote customer support representative, you will have the chance to interact with customers, providing top-notch service and solutions to their telecommunications needs. You will be the voice of our company, and your problem-solving skills will play a vital role in shaping the customer experience.

If you're passionate about customer-centricity, humble enough to listen, and confidently able to find solutions, then this position is tailor-made for you. Join our team of driven problem solvers, committed to serving one another and the customers with a smile on their face. You will be offered great benefits such as Medical Aid Stipend, Monthly Communications Allowance, Annual Leave, Paid Holidays, Retirement Annuity, 13th Cheque Performance Bonus, and Paid Leave. Don't miss out on this exciting opportunity to be a part of our fully remote team!

Apply now and be a part of the Wisper ISP family in Johannesburg, South Africa.

Let us introduce ourselves

Wisper ISP is a high speed internet provider headquartered in Mascoutah, IL, USA with regional offices located throughout Missouri, USA. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Your day-to-day as a Fully Remote Customer Support Representative

Are you a master of communication? A wizard with words? If so, we have the perfect opportunity for you! As a Customer Support Representative at Wisper ISP, you will be the voice of our company, using your exceptional communication skills to assist customers via phone, email, chat, and more.

Ensuring customers have seamless access to our online systems, such as bill pay and email accounts, will be one of your top priorities. But it doesn't stop there! You will also perform valuable administrative tasks that support our beloved customers. Join our team and become the customer support hero you were born to be. Apply now and let your communication skills shine at Wisper ISP!

What we're looking for in a Fully Remote Customer Support Representative

To excel in this role, you'll need a unique set of skills and tools. First and foremost, exceptional communication skills are a must. You'll be interacting with customers from all walks of life, so the ability to explain complex concepts in a simple and friendly manner is key. A knack for problem-solving will come in handy when assisting customers with billing inquiries and finding solutions to their issues. Familiarity with various software and tools, such as customer support ticketing systems, email platforms, and chat applications, will help you navigate the digital landscape and provide efficient support.

Being detail-oriented and organized will ensure that administrative tasks are completed accurately and in a timely manner. If you're a tech-savvy problem solver with top-notch communication skills, you have what it takes to thrive in this role. Join our team at Wisper ISP and unleash your potential!

Knowledge and skills required for the position are:

• Legally authorized to work in country of employment without requiring sponsorship for employment visa status now or in the future
• Exceptional English language and articulation skills aimed at mutually productive communication with Midwestern United States client base
• Regular and predictable attendance