Role & Responsibilities
- Core Responsibilities include:
- Deliver customer value through Willow’s product capabilities and engagement with stakeholders across Operations Maintenance and Sustainability.
- Create roadmaps and opportunities to grow Willow within specific customer accounts.
- Maintain a deep working knowledge of industry-wide property technology / smart building solutions (hardware and software-based) inclusive of features, functions, cost models, and value propositions.
- Serve as a technical expert that deeply understands the Willow digital twin offerings, solution architectures, use cases, Marketplace integrations, and competitive positioning.
- Partner with other Willow teams to support customer-facing discovery sessions and/or workshops to define the scope and requirements for new growth opportunities within existing accounts.
- Partner with other Willow teams to create account-specific roadmaps and growth plans.
- Act as an internal subject matter expert for Willow’s Product Engineering teams and represent the ‘voice of the customer’ during product roadmap and prioritization discussions.
- Create functional specifications which describe the workflows, exchanges, data enhancements, processing, and visualizations to support product enhancements.
- Deliver technical presentations and production demonstrations to customers and internal teams.
Additional roles and responsibilities include:
Job Qualifications
- Required/Essential skills:
- Bachler of Science in Mechanical Engineering, Computer Science, or any related technical degree.
- 2 - 4 years of experience in HVAC, and Data Analytics.
- Willing to travel (~20%)
- Exposure to automated Fault Detection Diagnostics, Continuous Commissioning, and Measurement Verification.
- Excellent understanding of engineering fundamentals and systems knowledge.
- Able to work within a SQL or Snowflake environment.
- Ability to structure raw data on the fly to deliver ad-hoc solutions.
- Nice to have :
- Experience in identifying value through data-driven measures and guiding customers to action or developing actionable roadmaps (We want to hear your story!)
- Able to communicate bridge subject matter expertise to data science teams.
- Able to multi-task and work with multiple clients.
- Adaptable and open to new ideas or ways to present data and approach problems for continuous improvement
- Detail-oriented.