Summary of Role:
Role & Responsibilities:
- Work with Delivery Project Managers and Engineers across all stages of the project including:
- - Pre-Integrations and Discovery,
- - IoT Integrations and Data Acquisition,
- - Data Tagging (Classification and Modelling)
- As a Subject Matter Expert you will support product, software development, customer support, and customer success teams in activities such as knowledge sharing and training sessions, product testing and validation, troubleshooting, etc.
- Review project documentation and produce required documents such as network topologies or similar diagrams.
- Perform data tagging and modelling across multiple sites and run quality assurance reviews to make sure data collected from the different subsystems is accurate.
- Review data in our platform through a front end, database, or API and compare it against other applications.
- Main responsibility is to ensure all data collected and sent through to the Willow platform is of the highest quality and accuracy. This responsibility is at the core of Willow Services and the key to our success.
Skills & Experience Required:
- 3+ year experience in Building Automation Services or similar
- Diagnostics and troubleshooting skills in Building Automation/Energy Management Systems are required
- Understanding of technical documentation like network topology, wiring diagrams, points lists, operational manuals and functional descriptions for multiple systems like BMS, EMS, Security, Lighting, etc.
- Intermediate to advanced MS Excel or MS SQL preferred.
- Have excellent fault-finding and technical problem-solving skills.
- A thirst for challenge and a strong desire to excel in your career
- Electrical/Engineering qualifications are viewed favourably but more important is an eagerness to learn new technology
- Enthusiastic, flexible, energetic and highly motivated
- Keen to learn and develop your existing skills and knowledge
- A positive can-do attitude
- Excellent communication skills.