Proposal Specialist

Proposal Specialist – Pre-Sales Support (Contact Center & IT Solutions)

Role Overview

The Proposal Specialist is responsible for preparing high-quality, compliant technical proposals for enterprise and government opportunities. This role supports the full pre-sales cycle, translating complex technical solutions into clear, structured documentation and assisting sales teams in positioning solutions competitively.

The position works closely with sales, pre-sales, and technical teams to ensure proposals reflect solution capabilities, meet client requirements, and drive win rates.

Key Responsibilities

1. Proposal Development

• Lead preparation of technical proposals for RFP, RFI, and RFQ opportunities.

• Develop executive summaries, solution overviews, scope of work, technical methodology, and implementation plans.

• Ensure proposals comply with client requirements and tender specifications.

• Maintain and improve proposal templates and modular content blocks.

• Manage proposal timelines, internal reviews, and final submission.

2. Pre-Sales Support

• Collaborate with sales teams to analyze client requirements.

• Translate technical architectures into customer-friendly proposal language.

• Prepare solution diagrams, technical descriptions, and supporting visuals.

• Support bid clarifications and Q&A stages.

3. Contact Center & CX Solutions

• Develop proposal content for enterprise contact center and CX platform solutions.

• Document omnichannel design, workforce management, call routing, and self-service flows.

• Position survey management and local recording solutions within broader CX proposals.

4. IT Infrastructure & System Integration

• Prepare content for IT infrastructure, cloud/on-premise environments, networking, and security.

• Document integration architecture and enterprise platform solutions.

• Support hybrid cloud, data center, and managed services proposals.

5. Proof of Concept (PoC) & Demonstration Support

• Assist in preparing PoC environments for solution validation.

• Develop demo scenarios aligned with customer requirements.

• Document PoC results and support live demonstrations.

6. Pricing & Bill of Materials (BOM) Support

• Assist in preparing accurate BOMs for hardware, software, and services.

• Support cost estimates and commercial summaries.

• Maintain reusable pricing templates and commercial frameworks.

7. Knowledge Management & Continuous Improvement

• Maintain structured proposal content library.

• Capture lessons learned to improve future proposals.

• Continuously refine proposal processes, templates, and quality standards.

• Track market and competitor trends relevant to solutions offered.

Required Skills & Experience

• 3–7 years of experience in technical proposal preparation, pre-sales support, or bid management.

• Proven experience responding to RFPs, RFIs, and enterprise or government tenders.

• Strong understanding of contact center solutions, CX platforms, IT infrastructure, and system integration.

• Ability to translate complex technical solutions into clear, structured documentation.

• Proficient in Microsoft Word, PowerPoint, Excel, and diagram tools (e.g., Visio, Lucidchart).

• Experience collaborating cross-functionally with sales, technical, and delivery teams.

Preferred Knowledge

• Hands-on experience with enterprise contact center platforms.

• Familiarity with omnichannel CX design, cloud environments, and managed services.

• Knowledge of government/public sector tendering processes in the region.

Professional Competencies

• Analytical thinking and ability to deconstruct complex RFPs.

• Excellent technical writing and documentation skills.

• Self-directed with strong time management and prioritization.

• Effective communicator and collaborator.

• Attention to detail, compliance accuracy, and quality standards.

• Commercially aware of how proposal quality impacts business outcomes.

Working Conditions

• Fully remote position.

• Flexible hours with expected overlap with regional teams.

• Communication via collaboration tools.