Communications Associate

Are you a collaborative and creative communicator with strong writing and project management skills? Wayfair is looking for a Communications Associate to join our Global Sales Communications and Employee Engagement team.

In this role, you’ll craft concise, compelling content that keeps employees informed, aligned, and inspired. You’ll support critical internal communications and play a key role in fostering a positive employee experience through engagement and recognition programs. Collaborating cross-functionally, you’ll ensure strategic alignment and consistent messaging across channels.

This position offers the chance to work hands-on with the global sales organization, develop innovative multi-channel communications, and lead high-impact initiatives that drive transparency, motivation, and culture.

Key Responsibilities:

• Drive cross-functional collaboration to align and execute campaign and communication strategies, ensuring consistent messaging across internal channels
• Develop and implement targeted internal communication plans that support workflows, sales initiatives, and broader business objectives
• Manage the end-to-end production and distribution of sales newsletters, delivering essential weekly updates to employees
• Craft engaging, audience-tailored content for diverse channels—including email, video, presentations, newsletters, Slack, and events—to maximize reach and impact
• Innovate and leverage new communication mediums to enhance messaging effectiveness and employee engagement
• Support rollout and adoption of key initiatives, ensuring clarity and team readiness
• Support the planning and execution of town hall meetings, team leadership summits etc
• Champion employee recognition programs in partnership with Employee Engagement, introducing creative solutions to enhance culture
• Monitor sales and technology trends to inform and refine communication strategies
• Analyze channel performance metrics (adoption rates, read/click-through rates) and track KPIs to measure impact and identify opportunities for continuous improvement

Qualifications:

• A Bachelor's degree, preferably in Communications, Public Relations, Journalism, or Marketing Communications (not required)
• An interest in corporate communications, business, or sales operations; preferably with experience
• Proactive self-starter who takes initiative and works independently in a fast paced environment
• Ability to work effectively within a team, demonstrating coordination, communication, and problem-solving contribution
• Superior written and verbal communication skills
• Ability to multitask effectively while ensuring deadlines are met
• Keen attention to detail and ability to prioritize assignments and deliverables efficiently
• Video creation expertise is a plus
• Willingness to travel to support in-person meetings and events

The salary range for this position is $64,000 - $70,000 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].