Sales Systems Business Analyst (UK Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

The Selling Systems department plays a crucial role in ensuring the efficiency, effectiveness, and alignment of technology solutions with business processes within the organization, contributing to the overall success of an organization.

The Sales Systems Business Analyst serves as a liaison between sales teams and technology teams, contributing to the effectiveness and success of sales initiatives. The role requires a combination of business acumen, analytical skills, and effective communication to drive the implementation of technology solutions that support sales objectives.

Key Responsibilities and Outputs

• Requirements Gathering: Collaborate with business stakeholders to gather, analyze, and document detailed business requirements for system enhancements, integrations, and new initiatives.
• Process Analysis: Conduct thorough analysis of existing business processes, systems, and workflows to identify areas for improvement and optimization.
• System Design: Work closely with development teams to design and document solutions that meet business requirements, ensuring alignment with organizational goals.
• Data Analysis: Analyze and interpret data to provide insights into business performance, trends, and opportunities for improvement.
• User Acceptance Testing (UAT): Plan, coordinate, and execute UAT activities, working with end-users to validate that system enhancements meet specified requirements.
• Documentation: Create and maintain comprehensive documentation, including business requirements, functional specifications, process flows, and user guides.
• System Integration: Collaborate with technical teams to facilitate the integration of systems, ensuring seamless data flow and functionality.
• Change Management: Support change management efforts by assisting in the development of training materials and providing training to end-users as needed.
• Issue Resolution: Investigate and resolve issues related to system functionality, working with relevant teams to implement corrective actions.
• Stakeholder Communication: Communicate effectively with business stakeholders, IT teams, and project managers to ensure a shared understanding of project goals and timelines.
• Continuous Improvement: Stay informed about industry best practices and emerging technologies in sales systems. Proactively identify opportunities for continuous improvement in sales processes and systems.

Qualifications

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Sales Systems Business Analyst or in a similar role.
• Strong analytical and problem-solving skills.
• Knowledge of business process modeling and improvement methodologies.
• Experience with system integration and data analysis.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with project management methodologies.

Turnitin Elements

• Accountability: Holds oneself responsible for required actions, and ensures that team members/colleagues/ peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.
• Adaptability: The ability to flex when necessary to remain cohesive as a team amongst changing circumstances (environment, procedures, people, etc.).
• Quality Focus: Setting high quality standards for our work and striving for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes.
• Collaboration & Influencing: Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.

Additional Information

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.