Support Lead - Truelogic Software

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Job Summary

We’re looking for an experienced IT Lead to join and lead our internal IT team. In this role, you’ll be responsible for ensuring the smooth operation, scalability, and security of our digital services, while guiding the team and aligning with our holding company’s broader IT strategy. You’ll drive daily operations, shape processes, and manage third-party vendors to help the company stay secure, productive, and efficient.

Responsibilities

• Lead the internal IT department, managing team members and department operations.

• Set up, configure, and oversee the operation of digital services and platforms.

• Plan, execute, and track IT initiatives and daily operations, ensuring timely delivery.

• Develop, maintain, and enforce internal IT policies and procedures.

• Define and monitor key performance indicators (KPIs) to ensure service quality and process alignment.

• Conduct audits to ensure compliance and continuous improvement.

• Manage third-party IT service providers, including onboarding, contract renewals, and performance monitoring.

• Coordinate and align initiatives with the holding company’s IT team.

Qualifications and Job Requirements

• 3+ years of experience in a similar IT lead or management role.

• Proven ability to manage tasks and timelines—both individually and across teams—using tools like Jira or similar.

• Strong experience drafting and implementing IT policies and procedures.

• Hands-on experience with SaaS environments, particularly Google Workspace and Okta.

• Experience managing service desk operations, ticket workflows, and reporting.

• Solid understanding of the IT support and operations landscape—roles, responsibilities, and tasks required to run a modern IT department.

• Excellent verbal and written communication skills.

• Strong understanding and commitment to data privacy, security, and compliance standards.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!