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TreantlyTR

Operations Manager

Treantly is a Canadian recruitment agency that connects North American businesses with top-tier virtual assistants from the Philippines, emphasizing quality and affordability.

Treantly

Employee count: 11-50

Philippines only

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1. Daily Operations & Workflow Management

  • Oversee the entire job cycle from Lead → Booking → Payment → Installation → Follow-up.
  • Ensure jobs are:
    • Scheduled correctly
    • Paid before installation
    • Documented with photos and signatures
    • Verified through checklists to prevent technician errors

2. Team Management

  • Manage the following team members:
    • Virtual CSR
    • Sales VA
    • Marketing VA
    • Technicians (via processes)
  • Create daily task lists for each role.
  • Hold the team accountable to KPIs.

3. Money & Payment Control

  • Ensure the following:
    • Payments are collected before installation
    • Invoices match vehicle and glass specifications
    • Cash is counted and logged
    • Credit card authorization is completed
    • End-of-day reconciliation is performed

4. Systems & Structure Development

  • Build and maintain the following systems:
    • CSR scripts
    • Tech checklists
    • Photo documentation procedures
    • Warranty process
    • Return parts process
    • Supplier ordering system

5. Growth Support

  • Collaborate with Marketing and Sales to:
    • Track lead sources
    • Improve the close rate
    • Follow up on estimates
    • Increase repeat customers

Daily Tasks:

  • Review the schedule for the next day
  • Confirm all parts are ordered
  • Verify payments for today’s jobs
  • Check photo uploads
  • Audit completed invoices
  • Support CSR with customer issues
  • Update the KPI dashboard

Weekly Tasks:

  • Prepare payroll
  • Reconcile suppliers
  • Review technician performance
  • Provide sales follow-up reports
  • Review marketing performance

Monthly Tasks:

  • Review profit margins
  • Identify areas for process improvement
  • Refresh training materials
  • Negotiate with vendors

Requirements

  • Strong English communication skills
  • Experience with CRM systems, Google Workspace, and invoicing systems
  • Process-driven mindset
  • Firm but respectful leadership style
  • Detail-oriented and highly organized

Benefits

  • Opportunities for growth and advancement
  • Competitive compensation package, including HMO
  • 24 days of paid time off, including US holidays and vacation
  • Full-time (40 hours per week)
  • Remote (Philippines-based)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Treantly

Learn more about Treantly and their company culture.

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Treantly is a recruitment agency specializing in connecting North American businesses with highly skilled virtual assistants from the Philippines. Our primary goal is to bridge the value gap between these businesses and the exceptional talent available in the Filipino workforce. We understand the challenges entrepreneurs face when trying to find reliable assistance, and we strive to simplify this process, allowing our clients to focus on their core business activities.

At Treantly, we pride ourselves on our rigorous recruitment process, where we select only the top 2% of professionals who are not only skilled but also fluent in English and adept in North American business culture. Our range of services covers various roles including General Assistants, Executive Assistants, Bookkeepers, and more, ensuring that we meet the diverse needs of businesses in different sectors. By offering competitive rates starting as low as $7/hour, we ensure that our virtual assistants receive premium healthcare and fair compensation while our clients benefit from cost-effective solutions. With Treantly, you can not only save time and money but also enhance your operational efficiency.

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Treantly

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Treantly hiring Operations Manager • Remote (Work from Home) | Himalayas