HR Analyst-Remote

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What We'll Bring:

What You'll Bring:

• An associate degree in business or related field or prior experience in Human Resources or Customer Service
• Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
• 1-3 years in a fast-paced operations environment, preferably in HR or HRIS capacity
• A strong attention to detail and analytical mind
• A desire to make things better, with a focus on creating a seamless customer experience.
• Demonstrated ability to learn systems quickly, Workday experience is preferred.
• Experience in MS Office (Excel, PowerPoint, Outlook)
• Ability to manipulate data in Excel (including pivot tables and VLookups)
• Strong written, verbal communication skill and the ability to prioritize work effectively.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

· Focus on documentation of HR policies and procedures.

· Lead cross-team collaboration to identify root causes and propose solutions for continuous improvement with the goal of operational excellence

· Support the ongoing maintenance of self-service documentation and policies.

· Own the knowledge management for key processes, systems and tools and support the development and delivery of training and related materials

· Assist stakeholders to define workarounds and alternatives to key problems when technology solutions aren’t available

· Maintain a best-in-class customer experience and respond to inquiries within outlined Service Level Agreements, escalating where needed

· Support ongoing maintenance of open position data and work with finance to shepherd the flow of data between teams in the forecast cycles

· Support ad-hoc reporting needs, audit requests and weekly dashboard data refreshes

· Handle a variety of people related data changes (e.g., manager changes, off cycle job changes, open positions updates) and pro-actively identify and help resolve basic employee data integrity issues through ongoing proactive data audits (e.g., open position, finance information, location, bonus metric)

Act as a data steward to ensure data governance is observed for each transaction

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