Projects and Enablement Coordinator

Job Summary

Responsibilities:

• Enablement Strategies and Projects: Design and implement enablement strategies to empower the Matching team with the necessary resources, tools, and support.
• Project Support: Contribute to projects within the Matching team that solve business challenges and improve operations. Activities may include defining the project scope, contributing to the solution, and/or developing an implementation plan.
• Change Management: Assess stakeholder impacts to identify potential challenges and develop mitigation strategies.
• Training and Development: Develop training materials and conduct training sessions to facilitate the team’s understanding and adoption of new tools, processes, and best practices.
• Communication: Act as a liaison between the Matching team and other cross-functional teams, ensuring effective and clear communication of project objectives, milestones, and updates.
• Documentation: Maintain up-to-date project documentation, including processes, guidelines, and resources to support team members in their day-to-day tasks.
• Collaboration: Collaborate with cross-functional teams to ensure alignment on projects, share best practices, and drive continuous improvement efforts.
• Feedback Collection: Collect feedback from team members regarding tools, training, and processes to identify areas for improvement and implement changes as needed.
• Onboarding: Work with the Matching team to update and maintain the onboarding process as needed.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history, culture, and vision.
• Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
• Become proficient with Toptal’s platform.

In the month week, expect to:

• Learn about the team’s processes and policies. Familiarize yourself with the content repository and the project tracker.
• Become familiar with various teams in Toptal and understand how they contribute to the company’s success.
• Start assisting in the creation of enablement deliverables and ongoing projects.

In the three months, expect to:

• Take ownership of the Enablement process and make recommendations to improve processes.
• Develop training materials and resources and conduct training sessions with stakeholders.
• Contribute to projects that increase team performance.
• Collaborate with cross-functional teams to ensure project alignment.
• Collect and analyze feedback to identify areas for improvement.

In the six months, expect to:

• Drive improvements to the Matching enablement process.
• With a full grasp of the role, you will start making your own contributions to our strategies, while exercising discretion and independent judgment.
• Be an integral part of the Matching team’s success.

In the first year, expect to:

• Make significant contributions to project execution and implementation.
• Feel like you made the best decision of your career.
• Act as a subject matter expert on the Enablement Coordinator role.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• Must have 2-3+ years of experience in a role coordinating projects and developing training/resources (e.g., enablement, change management, program management, product management, business operations, etc.).
• Project Management experience and/or experience working for a technology company is a big plus, but not required.
• Must have world-class time management and organization skills and possess excellent written and oral communication.
• Must be solution-oriented, love to problem solve, and think outside the box.
• Must be willing to help your teammates, share your knowledge, and learn from them. Possess a positive, confident, and determined demeanor.
• You are a self-starter, flexible, adaptable, and comfortable with ambiguity.
• Must possess a great command of Google Sheets and Google Docs, including the ability to gather data and information from different sources, process it, and present it in a digestible manner.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.