United States onlyJob Summary:
As a Director of Business Operations at Toptal, you will work on functional initiatives to help build strategic direction, execution frameworks, process automation and workflow enhancements, KPIs, and team structures necessary to drive Toptal’s growth. You will be trusted to tackle challenging and impactful problems at Toptal, working directly with our executives to achieve success.
This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
Working within our Customer team, you will scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them. You will partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes. Your ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion will be key to your success. Upon completion, you will ‘own’ or significantly support the initiative on an ongoing basis and work for continual improvement to support Toptal’s growth strategies.
The life cycle of your projects, at a high level, will be: Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject. Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact. Execute on your plans, frequently doing things yourself as an individual contributor, and laying a solid foundation that can be built upon and owned or significantly supported by you upon completion. Ensure that the project can be sustainable within the function or company into the future by implementing processes that allow for its success into the future.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history, culture, and vision.
- Shadow team members across the company to learn the core of Toptal’s operations, goals, and measurable outcomes.
In the first month, expect to:
- Begin initial scoping of assigned initiatives.
In the first three months, expect to:
- Work alongside team leaders to determine outcomes, make recommendations, scope project plans, while exercising discretion and independent judgment.
- Partner with Senior Leadership to build and execute a comprehensive plan.
In the first six months, expect to:
- Make significant progress on the initiative execution plans, as evidenced by the achievement of initiative milestones and KPIs.
In the first year, expect to:
- Own or assume a key role in the ongoing execution and further enhancement of the assigned initiatives.
Qualifications and Job Requirements:
- Bachelor’s degree is required.
- 7+ years of total experience, including 5+ years combined business operations or consulting experience.
- Leadership experience with responsibility for business results in a fast-paced, multi-function environment.
- Creative problem solver with proven results in improving processes in a business operations and/or sales environment.
- Ability to leverage data to perform root cause analysis and address the source of issues.
- Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements.
- Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment.
- Impeccable organization skills and attention to detail.
- Ability to apply effective change management principles and consider the human element of change.
- A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels.
- Must be a high-integrity team player with the flexibility to meet the demands of changing business priorities.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
- Regularly and reliably attend scheduled virtual team meetings on camera.
- Work independently with minimal supervision.
- Use all required digital collaboration tools.
- Prioritize and self-manage workflows and deadlines.
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