Director, Content Operations

Director, Content Operations

The Director, Primary Law Content Operations will be mainly responsible for:

• Managing the Primary Law Content Operations which includes, Acquisition of information, structuring and restructuring of content, and processing and loading of such content for Thomson Reuters products and solutions in a timely and secure manner.

• Ensuring operational excellence of primary law processes via automation, continuous process improvement and robust metric controls of quality, efficiency & productivity.

About the Role

• Ability to streamline and implement new workflows that create speed, efficiency, and support rapidly shifting business demands.

• Develop and execute the change strategy, to deliver improved management information, enhanced efficiency in regulatory reporting, higher business partner/customer satisfaction.

• Plan, manage and analyze day-to-day operations of centralized teams to ensure performance metrics are consistently met, reviewed, revised as appropriate.

• Understand local laws and regulations to implement plans to successfully adapt to the changing environment

• Continuously assess processes and operational excellence practices to identify opportunities for process reengineering, redesign, and automation, driving improvements in quality, performance, cycle time and cost.

• Excellent business acumen with hands on experience in managing financials and budgetary plans.

• Excellent exposure towards managing external stakeholders, Outsourcing models experience across 3rd party partners & In sourcing of work in line with the strategy will be an added advantage.

• Exposure to understand the overall context and business models within the organization and determine as well as the evaluate the work force strategy in line with customer impacts as well as cost effective delivery models.

• Prior experience in building rapidly growing teams - designing, planning, evaluating, and executing in a seamless manner.

• Experience in managing vendors – primarily vendor relationship, commercial acumen on the pricing models as well as evaluating clear criteria’s and glidepaths to have a positive outcome and impact on deliverables.

• Strong Change agent and works well across boundaries, peers, and colleagues. Influencing skills would be paramount with strong emphasis on data management and analytics for outcome driven approach.

• Agile, ownership and accountable with an emphasis on being proactive and move things in a fast-based approach.

About You

• Experience managing content collections, processes & systems in support of business information services.

• Deep domain expertise of best-in-class organizations and models.

• Demonstrated ability for establishing strategy, driving for improved performance, consistently producing superior results, cultivating ownership & accountability

• Strategic leader for identifying, developing & retaining talent and building strong agile teams

• Strong influencing skills

• Proven leadership capabilities in matrixed environments

• A proven, well rounded commercial leader who has served in global organizations of scale

• Deep understanding of how emerging technologies can be optimally integrated complex environments

• A visionary change agent, driving continuous improvement and excellence. Track record of developing and delivering a strategy & vision that has significantly impacted the customer experience across the enterprise.

• Strong cadence and delivery on metrics - transparency, timeliness, efficiency in resource planning & execution

• Strong analytical skills with the ability to innovate and make strategic decisions

Education

• Candidate should be graduate /post-graduate with strong academic record and minimum of 15 years of experience working in a global operations role.

• Strong working knowledge of data analysis and performance metrics using business management software

Behaviors and Leadership

• Transformational excellence – proven leadership of successful transformation programs in global, complex, customer centric environments

• Functional Collaboration – skilled in influencing various stakeholders across product and technology; strength in leveraging partners and engaging the organization to produce superior results

• Customer obsessed - takes the long-term view to build trusting and sustainable relationships

• Anticipates customer needs and generates solutions proactively

• Relentlessly curious and prepared to challenge the status quo

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return on April 18, we will embrace a hybrid work environment consisting of in-office and remote work.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; work from anywhere (in-country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees – Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.