Client Success Manager

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

Our client success team focuses on the happiness of our clients. Each Client Success Coordinator is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product. It’s their job to take what’s been sold to the client, gather all the materials we need to get started, build out the program in our internal systems, and manage ongoing client communication. As such, the Client Success Coordinator is an expert on our processes and capabilities and we rely on them to translate this knowledge to clients.

This position does not have supervisory responsibility.

Location: Singapore

What you'll do

• Work alongside Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services
• Create client programs in our Salesforce platform and troubleshoot any issues with program or leads
• Assist sales in the speedy and correct set up of programs on Salesforce (the support is much like the role of an internal sales rep)
• Respond to client feedback and provide recommendations and optimisations for their campaigns
• Conduct cadenced outreach to customers, checking in on their campaigns and touching base to review performance and gather feedback.
• Work with clients to understand program performance and provide strategic guidance on tactics to improve program targeting
• Onboard new clients and develop and present Campaign Reviews to discuss high level business strategy with top clients
• Set-up email templates and create landing pages as needed for campaigns
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Help with other revenue team business processes and actions, including the research of trends and the use of these as a tool to drive potential upweight of programs
• Help with onboarding new team members

Who you are

• Bachelor's degree from recognised institution (or equivalent experience)
• Familiarity with Salesforce, or other CRM tools
• Excellent communication skills through various digital communication including slack, email and over the phone
• Excellent time management skills and the ability to multitask while upholding a high level of accuracy
• Organised and detail-oriented
• Creative, problem solving ability
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

What we offer you

Our benefits and programs are designed to make your life better for you and your family.

• Employer sponsored medical and dental options
• Long Service Award, a thank you to our employees for their service
• Ongoing career development opportunities, mentorship program, and more
• Wellness perks that include the Headspace App and monthly fitness reimbursements
• Book Reimbursement for up to 12 titles per year
• APAC First Friday speaker series where you can earn a bonus for presenting

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in Singapore at hire and must maintain authorization to work in Singapore throughout their employment with our company.

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.

Any AI-generated or incomplete application answers will be auto-rejected.