Call Center Supervisor

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

As a Call Center Supervisor, you'll work alongside our Teledemand Team to coach and train our agents to create a meaningful experience for the technology buyers we speak to every day. You must maintain high energy levels to keep the agents on the phones motivated to put in their best efforts and take strides to improve their skills consistently. You will assist with identifying new campaigns to call on, review call outcomes through recorded & live call listening, and you’ll meet with agents 1:1 to coach and develop their skills even further!

Working Hours: 9am to 5:30pm AEST

Employment Type: Casual Employment

What you'll do

• Work with our call center team to implement sales training programs that will improve the volume and quality of our conversations
• Utilize video, audio and written communication to administer daily training and coaching sessions
• Respond to questions and concerns, providing them with the proper direction & mindset
• Conduct mock calls and offer constructive feedback on ongoing call performance
• Assess the quality of calls and sales interactions of call center agents, working one-on-one with them to provide individualized sales technique coaching
• Motivate teams to reach weekly, monthly, and quarterly goals
• Analyze ongoing trends in data and develop action plans to improve performance
• Offer creative solutions to improve agent success rates and to encourage both low and high performing individuals
• Help to optimize workflow and identify inefficiencies in
• Perform quality assurance training as needed
• Share feedback on internal technology needs relevant to telemarketing execution

Who you are

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Proven sales or training experience in the B2B space
• 2+ years experience training and developing sales teams and individuals
• 2+ years experience coaching and training individuals with varying levels of sales experience
• Excellent communication skills, both written and verbal
• Ability to effectively provide constructive and transparent feedback
• People oriented and results driven

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Tech Requirements

In order to perform the job duties of a Call Center Supervisor, you must be able to meet the following requirements.

Hardware: To support the necessary systems for TechnologyAdvice, the following minimum requirements for a laptop or desktop computer are required.

• Windows 10 Home, Windows 10 Pro, or Mac OS (Windows 10 Home S Mode and Chromebooks do not meet the requirements)
• Intel i3 processor or comparable
• 8GB of RAM
• 250GB of hard drive storage
• 1920 x 1080 Display Resolution

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in Australia at hire and must maintain authorization to work in Australia throughout their employment with our company.

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.

Any AI-generated or incomplete application answers will be auto-rejected.