Oracle Technical Analyst

Key Responsibilities:

• Investigate front-end Oracle application issues by capturing information, shadowing end users, and testing workflows.
• Perform back-end tasks including gathering log files, querying tables, updating database fields, and cycling servers.
• Document all activities, notes, resolutions, and create knowledge articles throughout the investigation lifecycle.
• Prioritize work based on issue severity while balancing both client and business needs.
• Collaborate with internal teams across various regions to ensure efficient issue resolution.
• Communicate effectively with clients and internal stakeholders to provide timely updates.
• Provide on-call support as needed during different shifts.

Requirements:

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or a related field.
• Minimum 4 years of related work experience.
• Strong proficiency in SQL and experience troubleshooting technical issues.
• Outstanding interpersonal skills with the ability to communicate efficiently with global teams and clients.
• Experience with Oracle E-Business Suite (EBS).
• Experience with Linux/Unix environments.
• Scripting or Programming Skills (e.g., Shell, Python).
• ITIL or Incident Management Certification.
• Database Management Experience.
• Experience with Cloud Services (Oracle Cloud, AWS, Azure).
• Version Control Systems (Git, SVN).

Preferred Qualifications:

• 5+ years of experience in application support, client/customer support, incident management, and problem management.
• Ability to work independently and in a team environment.
• Prior experience with Oracle environments or supporting large-scale applications.

What do we offer?

• Full-time remote role
• Competitive salary paid in $USD
• Opportunities for career growth and professional development
• Chance to collaborate with a global team across diverse industries and countries
• Continuous Learning and Improvement with Udemy courses.
• PTO - Birthday