United States onlyWHIO WE ARE!
Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally!
What you'll be doing in the role of Donor Experience Officer:
The Donor Experience Officer serves as a member of the National Major Gifts fundraising team for Susan G. Komen. This position will be responsible for the stewardship and cultivation of a comprehensive mid-level donor portfolio with a focus on growth and retention. You will manage a portfolio of pre-selected donors by initiating, cultivating, and stewarding relationships with those individuals who support Susan G. Komen. Your priority will be providing a valued and authentic experience via telephone, email, and mail with the goal of providing donors with a meaningful relationship that enhances their connection to Komen. As well as understanding giving interests, intentions, and capacity to document opportunities and secure donations.
What you will bring to the table:
- Implement the prescribed mid-level stewardship and cultivation plan for a pre-selected portfolio of donors giving primarily through direct mail and digital programs.
- Utilize prescribed tools, tactics, and intensive accountability to fast-track donor engagement, resulting in increased retention and increased giving YOY.
- Cultivate and grow revenue in pre-selected portfolio of approximately 1,800 mid-level donors ($500-$5,000+ giving range). There will be revenue and retention goals for the portfolio, and clearly defined metrics to meet or exceed daily.
- Based on a defined contact method and cadence, the Specialist will reach each donor a minimum of once per quarter through intentional Moves Management and specific touchpoints. This program requires excellent phone skills and has a high outbound call volume.
- Execute prompt and effective stewardship for every gift in the portfolio.
- Qualify donors in the mid-level portfolio. Work to upgrade donors in the portfolio.
- Work in collaboration with Manager and National Director on identifying and cultivating potential major gift prospects in the mid-level portfolio.
- Ensure Salesforce is kept up to date on all moves and donor interactions.
- Perform unassigned donor stewardship for gifts $250-$4,999 as delegated in the National Stewardship Program.
- Maintain a working knowledge of Susan G. Komen mission and programs to promote national fundraising initiatives.
- Perform other related duties as assigned.
We know you will have:
- Bachelor’s degree and 2-5 years of successful work history in fundraising and relationship development. Someone who holds a CFRE with no degree is eligible to apply.
- Fundraising or sales experience with a proven record of revenue generation exceeding $500,000.
- Excellent organization, time management, and detail-orientation skills are required to manage donor caseload and document relationship status and updates.
- Intrinsically motivated, able to work autonomously in a remote environment.
- Ability to analyze and integrate information from relevant sources.
- Strong ability to listen compassionately and probe effectively to establish a good rapport with donors.
- Demonstrated effective interpersonal skills, including relationship building and communication in-person, on video, over the phone, and via email with diverse groups of people with tact, patience, and courtesy.
- Outcome driven with ability to respond to changing circumstances and priorities.
- Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
- Possess in-depth knowledge about donor databases, preferably Salesforce.
- Strong technical skills and comfort utilizing Outlook, Word, Excel, and Microsoft Teams. Knowledge of Salesforce, Asana, Gravyty, FreeWill, and other platforms a plus.
- Models and fosters behavior that is consistent with the beliefs, values, goals, and objectives of Susan G. Komen.
- Travel requirements required outside of your home office will be up to 30% or more depending on our business needs.
So, what's in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:
Approximate salary $49,000 to $65,000/annually, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.
- Health, dental, vision and a retirement plan with a 6% employer match
- Generous Paid Time Off Plan
- Flexible work arrangement in a fully remote working environment
- Bi-weekly work from home stipend
- Parental leave
- Tuition Reimbursement
- A culture of learning and development
- And so much more!
Komen provides a remote and/or home based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
SORRY NO AGENCIES
The physical location for the candidate selected must be within the contiguous United States (we do not employ in AK, ID, MT, NM, SD, UT, WY). In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.
