Billing and Collections Specialist (COL)

What does a day in the life as a Billing and Collections Specialist look like?

• Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.
• Reviewing the Contracts.
• Processing the Parent, Venue Customers & activating Subscriptions
• Adding and recovering Accounts Payable Contacts.
• Checking and adding Billing Addresses.
• Detecting issues caused by Bounced Email Addresses.
• Sending emails to customers requesting for Invoices and Statement of Accounts.
• Processing payments
• If payment declined, reviewing the account and notify the customer
• Detecting unapplied payments in customers, preparing invoices, and reporting it to the client.
• Providing assistance to the customer with documents they need
• Assisting customers with updating the account information
• Answering calls from customers
• Reporting to US-based clients for any concerns and issues.
• Performs other functions that may be assigned from time to time.
• Comply with data integrity and security policies.

What are the required qualifications for a Billing and Collections Specialist?

• At least 2 years of experience in a Customer Support and/or Billing Analyst/Collections role
• Experience in Accounts Receivable
• Strong written and oral communication skills in English - with emphasis on the strong communication skills.
• Comfortable with collection calls over the phone.
• Strong attention to detail and able to relate to different customers
• Excellent creative and thinking skills
• Strong presentation and communication skills
• Experience working with SaaS products

Having these qualifications are helpful, but not required

• NetSuite
• ZenDesk