Colombia onlySuperside is the creative accelerator for ambitious SMBs, delivering top-tier design and marketing solutions at scale. Our SMB customers are a key part of our growth, and this role is all about helping them thrive. You'll own a portfolio of ~30 accounts, ensuring they get maximum value from Superside—driving adoption, deepening engagement, and uncovering expansion opportunities. This role requires a balance of high-touch relationship management and scalable strategies, using smart processes and technology to create an exceptional customer experience.
This role is different from a Customer Support position. It requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. Candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset.
What you'll do:
- Own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion.
- Lead customers through onboarding, training, and adoption to maximize their use of Superside.
- Identify opportunities to expand services and drive customer growth.
- Partner with creative, operations, and support teams to resolve issues and optimize outcomes.
- Build and execute scalable success strategies to keep engagement high across multiple accounts.
- Analyze customer trends, flag risks early, and proactively offer solutions.
What you'll need to succeed:
- 5+ years in customer-facing roles (account management, CSM, or similar), ideally in a creative agency or SaaS.
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- Strong verbal and written communication skills—clear, confident, and persuasive.
- Proven ability to build trust, manage expectations, and drive engagement.
- Understanding of design trends, marketing channels, and creative workflows.
- Ability to align creative services with small business challenges and growth needs.
- Skilled at managing multiple accounts while ensuring structured, personalized engagement.
- Data-driven mindset with experience using insights to shape success strategies.
- Experience with CRM tools (e.g., Salesforce, Planhat) and AI-powered customer success platforms is a plus.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
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