Staff Product Manager, Membership Value and Experience

About The Role:

• We’re looking for an experienced Staff Product Manager to lead and evolve two of our most impactful user touchpoints: the Homepage and the Super+ (S+) Membership ecosystem. You’ll drive the strategy, discovery, and execution that shape user journeys from first interaction to long-term retention — bridging activation, engagement, and monetization.
• You will lead a horizontal team whose purpose is to unify diverse product experiences, strengthen ecosystem cohesion, and deliver sustained value across product lines.
• Your mission: Effectively allocate homepage traffic — for both new and returning users — to guide them toward completing their core jobs-to-be-done, activating them into Super+ membership, and maximizing value at every stage of their lifecycle.
• This is a highly cross-functional role working with design, engineering, data science, growth, marketing, and lifecycle teams to craft personalized, intent-driven experiences. You’ll also partner closely with senior product leaders to ensure cohesion across the Super.com ecosystem.
• You will own OKRs and outcomes tied to growth, funnel conversion, retention, cross-sell, and reactivation. Your team will collaborate across verticals to: deliver measurable business results, develop and execute product strategy and enhance the lives of Super+ members through sustained value delivery
• This is a high-visibility role reporting to the Sr. Group PM, with regular exposure to executives, with a skilled product manager to help with executional work. You’ll have the mandate, resources, and autonomy to deliver meaningful business impact — and the opportunity to define how Super+ delivers value for every member, every day.
• We’re looking for a leader who has scaled products, thrives in ambiguous environments, and combines strategic vision with operational excellence. You should be able to dig deep into data, extract insights, and make high-impact decisions — always with a bias for action, ownership, and proactive problem-solving.
• The ideal teammate can: influence through compelling storytelling, operate both in the weeds and at a strategic level, debate from first principles and data-driven perspectives and experiment frequently, collaborate with research weekly, and fully own their roadmap.

What you'll be working on:

• Drive Outcomes - Set and deliver on OKRs and the mission of the MAT, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission. Do whatever it takes for your team to win. Lead weekly, monthly and quarterly reviews.
• Lead the MAT & Roadmap - Be accountable for your cross-functional MAT team, their performance, and outcomes. Collaborate and lead with your co-pilot in sprint and agile ceremonies deep in the weeds to get teams unblocked and work with the GM and GPM to plan out where the team is headed at the top level. Own the roadmap from end-to-end in terms of output and impact.
• Write, Launch, and Review PRDs & Experiments - Create detailed documentation for products and experiments; review documents that your team produces, and launch them to our users. Study the impact of these products and make decisions on outcomes. Define and study the best KPIs that define winning.
• Manage Stakeholders - Influence key executives (GM, CEO, CTO etc), leaders (GPM, Directors, Managers etc) and adjacent MAT lead teammates. Keep your vertical and product colleagues in step with you, be in step with them, and operate as an effective leader of leaders and teammates.
• Analyze, Research, and Assess - Dig deep into Amplitude, interviews, UXR research, Hotjar, and many other tools to understand the customer, their needs and jobs to be done, the performance of the product and business, and more, so that you make strong, data-driven decisions. Present insights to key leaders on a routine basis.
• Own the Experience - Take accountability for the customer experience from end to end in your domain, ensuring the customers needs are met with high quality products. Know when to compromise and put your foot down, and truly solve your customer’s problems.
• Build Customer Empathy - Research, listen to, and understand our customers and their needs along with the unique financial situations they face. Actively use and engage with the product to QA what we’re building and build empathy for the people who use our products on a daily basis.

What were looking for:

• 5-7 years in B2C product management, with prior experience optimizing homepage, activation and membership management
• 3+ years collaborating with growth, design, engineering, data, cross-functional product and UXR teams
• Strong Leadership skills and ability to mentor teammates
• Can show successful products in the market that you’ve shipped 0 to 1 and that you’ve scaled on from 1 to 100
• Strong project management & excellent communication skills with immediate teams, engineers, designers, executives (written, oral, and presentation)
• Data driven analytical thinking, and back statements up with facts and examples
• Ability to thrive in ambiguity with a strong bias for action
• Humble, flexible, and willing to jump into weeds and able to jump back up to the right altitude. Gets hands dirty in execution mode routinely and then shifts to think about what is ahead in 3-6 months