Client Data Solutions & Implementation Manager

Data Solutions works with new customers to set up their data in Subscript and verify everything is correct

The basics

• The product ✨: We're building the premier metrics-first finance platform that empowers B2B SaaS leaders to create, understand, and tell the story of their business through numbers.
• The role you'll play on our team:
• You'll be the first point of contact for new customers after they've signed on to Subscript 🙌🏽, and will work with them through complex data-intensive implementations 🤔. You'll hook our new customers up to their source data, help them clean and validate their data in Subscript, and help do the types of analysis that give them the most value 👍🏽.
• You'll be the fourth member of the Data Solutions team, and will help define what the role becomes as we grow! You'll work closely with the whole team, including our co-founders Sidharth Kakkar and Michelle Lee. They formerly built and successfully exited a b2b saas company called Freckle Education, and this is their second start-up.
• As an early team member, you'll have a huge say in how we shape and build all parts of our organization 👯‍♂️. You'll have a ton of autonomy in defining + iterating on best practices and processes to really help both our customers AND our teammates reach the moon!
• The way we work:
• This is a remote job 🌎 - work anywhere you want, and in any timezone on earth (or outside earth, whatever).
• We are an asynchronous 🕛 team - we don't do scheduled internal meetings, and rely on each team member to pick their own schedule and to communicate clearly in writing and with recorded videos. If you're sick of pointless meetings, this is the place for you!
• We operate completely autonomously 💃🏿 - no one will tell you what to do; everyone gets transparent context and details about the company goals and you will figure out how to work towards them with the rest of the team!
• We're a team that loves working together - we love playing board games 🎲 (these we do synchronously 🙂). Full-time team members meet up multiple times per year for live offsites around the world (expenses paid!)
• Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate. We're funded by First Round Capital and backed by several Angels at high-growth b2b saas companies.

Our interview process

We like to be really transparent and communicative about everything at Subscript, including our interview process!:

Our interview process is designed to focus on your intuition with analytics, and your ability to communicate clearly (both written and via recorded video). We're a fully asynchronous company, so that's how we will communicate in this interview process too 🙂 .

The interview process will focus around your ability to understand, support, and engage our awesome customers 🤝!

1. First, we'll ask you to work on a data simulation similar to the type of data work you'll be doing with our customers! As part of this simulation, you'll get a chance to ask clarification questions about the data set 🔢.
2. You'll next have a chance to show off your written communication ⌨️ as you create a piece of customer documentation that's critical to the customer onboarding process + lays the groundwork for the customer's continued success!
3. The last step is a mock customer call. You'll lead a live kick-off call with a brand new Subscript customer, using the document you created in the previous step!

Requirements

• Our ideal candidate loves data 🥰 (analyzing it, talking about it, advising our customers using it). You'll be acting as a key strategic advisor to our customers using that data!
• We're looking for...
• serious spreadsheet skills
• SQL proficiency
• satisfaction in getting to perfectly clean data
• We’d also love (but don’t require)...
• experience requesting data from APIs
• fluency in JSON syntax
• Extra bonus points for…
• comfort in Python
• familiarity with B2B SaaS business models
• You're kind, empathetic, and communicative 😄. Both externally, as you'll be collaborating closely with customers, as well as internally, as you'll be leading team discussions via written docs 📄 + recorded videos .
• That's it!

Benefits

Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate. We're funded by First Round Capital and backed by several angel investors in high-growth B2B SaaS companies (including Frank Bien, previous CEO of Looker)