United States onlyJob Description
SUMMARY: The Placement Coordinator (PC) is responsible for contacting K – 12th students and their families to initiate and complete course placement for the school year. The PC will be required to request any documents needed to complete this process and follow up as needed. PCs will conduct placement conferences with students and legal guardians to ensure accuracy and timeliness in the placement of students’ courses. Duties include Special Education and English Language Learner conferences in addition to course placement and other duties as assigned.
This role is ideal for individuals who are dedicated to supporting students and their families and who take pride in delivering compassionate guidance, clear communication, and exceptional service during key transition periods.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Assist families with understanding the documents needed to complete placement and provide guidance on how to obtain these documents
- Efficiently navigate and switch between multiple systems while assisting families
- Become familiar with specific state and school requirements for all schools assigned and organize and assimilate updates as they occur
- Complete a transcript and/or report card review and select appropriate courses in accordance with state and school graduation requirements as needed
- Communicate with families effectively via phone and email to gather academic and special education information
- Document phone conversations and email communications with students and families appropriately, within Stride tools and databases
- Prioritize caseloads and balance multiple responsibilities at once while completing tasks within a given time frame
- Implement proper school procedures and follow school specific processes
· Other duties as assigned
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
MINIMUM REQUIRED QUALIFICATIONS:
- Bachelor’s degree in education or related field of study AND
- Minimum of 2 years’ experience in an educational or customer service environment OR
- Equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED QUALIFICATIONS:
- Available to work an average of 20-30 hours per week (need will vary based on volume of work available)
- Available to work weekends and evenings as needed
- Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.
- Work independently with minimal guidance
· Office 365 and web proficiency
- Ability to clear required background check
DESIRED QUALIFICATIONS:
· Education certification
- Previous experience in customer service with proven record of achievement
- PowerSchool and/or Salesforce Experience
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is a home-based position. This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
EOR Contractor_CW (Fixed Term)The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
