StraighterLineST

Student Support Specialist

StraighterLine is a U.S. educational company offering low-cost, online higher education courses equivalent to general courses required for a bachelor's degree, with credits transferable to partner institutions.

StraighterLine

Employee count: 51-200

United States only
At StraighterLine we are on a mission to help students succeed!
About UsStraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.
StraighterLine.com, an innovative online educational platform that delivers college-level courses for credit and prepares students for enrolling in degree programs, is looking for highly motivated, detail-oriented, professional Student Support Specialists.The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements. The Student Support Specialist will directly interact and respond to student queries, provide issue resolution, leverage tools and resources to strive towards excellence in higher education student support. The Student Support Specialists are expected to be adaptable, flexible, versatile, understanding, calm and caring while exhibiting elevated competency to navigate and utilize StraighterLine’s (SIS) Student Information Systems. Once mastered, you will have the added opportunity to expand your ability to work chats, and support tickets that cover topics ranging from course-related issues, course navigation, assignment submissions, memberships, billing inquiries, technical support, academic issues, transcript requests, and much more. All interactions must be handled with student goals and priorities in mind, with a primary focus on resolving student issues to assist them on a direct pathway to earn transferable college credit.

Goals of the Position:

  • Provide a high level of customer service and professionalism
  • Ensure students are successful in meeting their academic goals
  • Ensure students have a “one of a kind” top-notch positive experience

To accomplish these goals, the best candidates will be able to:

  • Work in a call center/performance-driven environment
  • Must be able to sit for extended periods of time (scheduled shifts w/breaks and lunch) answering calls assisting students handling incoming interactions via phone, chat, email and help desk support tickets
  • Actively listen to student concerns and challenges in order to efficiently identify, mitigate and provide solutions
  • Work independently to follow documented processes and procedures when working to solve student issues/concerns
  • Meet and/or exceed individual and team performance metrics designed to ensure all goals are achieved
  • Work with multiple software platforms to perform job function to the best of their ability
  • Provide prompt attention to work shift arrival, and adherence to attendance policies
  • Create a positive and seamless student experience at all times
  • Exemplify a positive caring attitude with a strong work ethic

Required Skills, Education & Experience:

  • Minimum 4-5 years of experience in a client facing or customer service role
  • Bachelor’s degree strongly preferred
  • Prior online education experience preferred
  • Proficient and strong analytical skills with attention to detail
  • Possess empathy and passion for the student as customer
  • Exceptionally organized and able to prioritize around shifting needs
  • Excellent written and verbal interpersonal communication skills
  • Extremely patient, an active listener with high degree of attention to detail
  • Possess excellent time management, multi-tasking and organization skills
  • Positive disposition to ensure a pleasant experience with colleagues throughout the day
Working at StraighterLineStraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work. We are committed to bringing innovative solutions to the field - your ideas will never go unheard. And, best of all, we love to celebrate each other's contributions and wins.
We also know how important a life outside of work is, and the support that employers can contribute.
Our Benefits:Generous time off policies, 13 public holidays.Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine) 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or notSix weeks paid parental leaveFree StraighterLine courses for you and your family members
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About StraighterLine

Learn more about StraighterLine and their company culture.

View company profile

We are StraighterLine, a U.S.-based educational company founded in 2008. Our core mission is to make higher education more affordable and accessible. We offer a wide range of low-cost, online courses that are equivalent to general education courses typically required for a bachelor's degree. We're proud that the American Council on Education's College Credit Recommendation Service (ACE CREDIT) has evaluated and recommended college credit for our courses. While we are unaccredited ourselves, we've built strong partnerships with over 150 accredited colleges and universities that readily accept our courses for credit, and thousands more have accepted them in the past. Each year, we help over 45,000 learners take significant steps towards their academic and professional aspirations. Whether students are looking to reduce their college debt, upskill for a new career, or simply earn transferable credits at their own pace, we provide a flexible and supportive pathway.

Our approach is centered on student success. We understand that traditional college timelines and costs don't work for everyone. That's why we offer a subscription-based model, allowing students to learn at their own pace without the pressure of rigid schedules. Our courses, primarily utilizing content from respected publishers like McGraw-Hill and delivered via a Moodle learning management system, include eTextbooks and tutoring services at no extra cost. We believe in providing high-quality educational experiences, which is why all our courses undergo an intensive quality review process by ACE CREDIT. We also work closely with higher education institutions and corporate partners to provide their students and employees with flexible education options. We're committed to expanding opportunities for learners from diverse backgrounds, helping them achieve their goals and save significantly on their overall degree costs. We're passionate about empowering students to take control of their educational journey and build a brighter future.

Employee benefits

Learn about the employee benefits and perks provided at StraighterLine.

View benefits

Paid Parental Leave

Six weeks paid parental leave.

Comprehensive Health Insurance

Comprehensive health insurance.

401(K)

StraighterLine offers a 401(K) plan.

Generous time off policies

Generous time off policies, 13 public holidays.

View StraighterLine's employee benefits
Claim this profileStraighterLine logoST

StraighterLine

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

Remote companies like StraighterLine

Find your next opportunity by exploring profiles of companies that are similar to StraighterLine. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
StraighterLine hiring Student Support Specialist • Remote (Work from Home) | Himalayas