Advanced Field Engineering Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Role –

Are you mechanically inclined and like traveling and working directly with Customers? If so, join our team as an Advanced Engineering Specialist! In this role, you will have advanced product / technical expertise and demonstrated proficiency in technical support trouble shooting, repair and qualification procedures of laboratory and pharmaceutical GMP equipment. As an Advanced Engineering Specialist, you will provide high level technical support to Customers and technicians, provide on-site Customer training, execute qualification services as part of the product commissioning process. To be successful, you must have exceptional communication skills and practical experience with the service and repair of electronic and/or electromechanical equipment. We are looking for applicants with either a Bachelor of Engineering with 2+ years of mechanical or electrical engineering experience or a Bio Medical Technician with 10+ years of experience working with STERIS or similar equipment. This position is supporting our EU region, with reporting line to Finland Field Service organization. Position is open to remote work opportunity in any of the STERIS Europe locations.

Duties

What You’ll Do

• Provide technical support and part identification for inbound requests from online sources, incoming phone calls and other departments for internal and external customers on both current and non-current equipment.
• Oversee the transition of complex projects or custom equipment from manufacturing to field installation and start-up. Attends FAT’s, provides onsite support and training to local service personnel, identifies any special spare part requirements, and recommends revisions to corresponding service documentation.
• Provide onsite support and training in the execution of LS specialty services including NIST calibration, IQOQ, PQ, Empty Chamber Heat Distribution Studies, Steam Quality Testing, product commissioning, equipment modification projects.
• Provide onsite troubleshooting and resolution support of escalated technical support issues, as necessary.
• Act as an escalation point for resolution of technical issues on given product assignment. Provide on-site technical support, as necessary.
• Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, R&D, etc. to resolve immediate issues and implement changes to prevent future problems.
• Perform service & maintenance training on assigned products to technical support personnel, field service representatives, and customers.

Education Degree

• Bachelor's Degree in Engineering General or Other

Required Experience

• Bachelor’s Degree – Engineering or related field with 2+ years of relevant experience.
• Or, two year technical degree with 10+ years working with STERIS equipment or similar.
• Demonstrated experience with:
  • Execution of equipment qualification services (SAT, IQ/OQ, PQ).
  • Service and repair of both electronic and electromechanical equipment.
  • Customer interface technical/service experience.

Skills

• Maintenance, troubleshooting and repair of STERIS-specific equipment preferred.
• Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
• Computer skills: proficient in Microsoft Word, Excel, and PowerPoint
• Excellent communication and public relations skills.
• Excellent documentation/record keeping skills.
• Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions and interpret a variety of technical data and documents.

Valid driver’s license and ability to travel globally-have a valid passport or able to get one.

Working Conditions

What We Offer

• Competitive Salary
• Annual merit bonus and incentive plans
• Extensive service training and coaching program
• Tuition assistance
• Opportunities for advancement

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.