Sales/Customer Support Representative - 20182281515

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: SALES/CUSTOMER SUPPORT REPRESENTATIVE

Work Hours: Monday - Friday 9am to 6pm EST (Monday - Friday 9pm to 6am Philippine time)

Holidays: TBD

Pay Range: USD 900-1,500 per month

Company: Gaming Company

Duties and Responsibilities:

1. Customer Support:

• Assist customers with inquiries, issues, and support requests through various communication channels.
• Provide timely and accurate information to customers to ensure a high level of customer satisfaction.
• Troubleshoot and resolve product or service issues.

2. Sales Support:

• Support the sales team with text-based communication and follow-ups.
• Assist in preparing sales materials and proposals.
• Conduct cold email outreach using platforms like Instantly.

3. General Operational Tasks:

• Manage and update spreadsheets with sales and customer data.
• Perform administrative tasks such as data cleanup, market research, and report generation.
• Maintain organized records and files.

Requirements

Technical Skills:

• Proficiency in Microsoft Excel.
• Experience with Google Suite (Docs, Sheets, Slides).
• Familiarity with HubSpot or any other CRM software is preferred.
• Experience with Instantly for cold email outreach is a plus but not a deal-breaker.
• Tech-savvy with the ability to quickly learn new tools and software.
• Experience exploring and utilizing ChatGPT for various tasks.

Professional Experience:

• At least 2 years of experience in a similar role (Sales/Customer Support).
• Proven track record of managing customer relationships and supporting sales initiatives.

Communication Skills:

• Good written and verbal communication skills in English.
• Ability to convey information clearly and concisely.