Sales Development Representative

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is looking for a dynamic Sales Development Representative to provide pre-sales support. You will service inbound sales inquiries with a focus on engaging and qualifying all prospective customers. You will be one of the first touch points for prospects and set the tone for the sales cycle following.

You will report to the Manager, Sales Development who is based in Costa Rica.

You Will:

• Engage and qualify inbound leads and inquiries
• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account knowledge
• Partner and work with the Commercial Sales teams - including New Business, Client Development, Customer Success and Professional Services
• Work with other Smartsheet teams to develop account knowledge, relationship maps, and use case opportunities through direct account engagement and insight tools (Tableau, DiscoverOrg, LinkedIn)
• Schedule appointments and demos for new logo acquisitions and expansion into existing customer base
• Hold thoughtful and engaging conversations over the phone and email
• Be the subject matter expert on Smartsheet products and services
• Other duties as assigned

You Have:

• 1 year of sales development experience
• Knowledge of LinkedIn, ZoomInfo, Salesforce, Docusign, Outreach, Tableau
• Passion for working with new technologies and technical concepts
• Capability of understanding customer pain points, requirements and delivering a response presenting Smartsheet as a solution
• Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
• Contribute to the team effort and play an essential part in the smooth running of teams
• Drive, Grit, Team-oriented: desire to compete and win
• Degree in Publicity, Marketing, Sales or Business Administration preferred or relevant work experience in sales.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.