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SmartsheetSM

Director, Engineering- Collaboration Services & Developer Edge (EMEA)

The foundation for managing projects, programs, and processes that scale.

Smartsheet

Employee count: 1001-5000

Bulgaria only

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

We’re expanding our Collaboration Services domain—enhancing teamwork features, information sharing, and project progression—while also owning the Developer Edge: API Gateway infrastructure and adjacent platform services that power secure, reliable, and delightful developer experiences across EMEA.

You’ll scale and lead multiple engineering teams, set strategy, and ensure we deliver customer-loved capabilities with operational excellence and a world-class developer platform. Expect deep partnership with Product, Design, Security, and GTM across regions.

You can work remotely from Bulgaria and will report to the Head of Engineering, EMEA, based in Bulgaria. The position is part of a multi-country, multi-disciplinary engineering team within the EMEA region.

You will:

  • Lead scale EMEA engineering for Collaboration Services and Developer Edge (API Gateway, service mesh/ingress, auth, traffic management, developer portal/SDKs), building a high-performing org and culture of continuous improvement.
  • Deliver customer-delighting products while stewarding the health of our codebase and platforms (quality, maintainability, tech-debt management).
  • Own platform reliability security: define SLOs/SLIs; drive incident readiness, on-call, change management; embed security by design in services and APIs.
  • Champion engineering excellence: modern CI/CD, strong automated testing, TDD where appropriate, and frictionless DevEx to speed safe delivery.
  • Set technical direction for collaboration capabilities and API/edge architecture (multi-region, microservices/SOA, zero-trust, rate-limiting, quota, observability, versioning, deprecation policy).
  • Run design deployment reviews on high-impact changes; ensure scalable rollouts, monitoring, and safe rollback paths.
  • Hire, grow, and retain talent; coach managers and senior ICs; create succession plans; positively influence technical culture across groups.
  • Partner deeply with Product/Design on roadmap, outcomes, and customer feedback loops; communicate effectively with exec and non-technical audiences.
  • Operate across time zones: establish crisp rituals for distributed teams, with data-driven prioritization and clear accountability.

What success looks like:

  • 30–60 days: Org and platform assessment; confirm strategy and OKRs; stabilize operations on-call; align EMEA roadmap with global platform needs.
  • 90–180 days: Ship 1–2 impactful collaboration capabilities; land API GW reliability security improvements (e.g., auth hardening, rate-limit policy); measurable lead-time/MTTR gains.
  • 12 months: Multiple cross-team releases adopted at scale; clear DevEx wins (faster safe deploys, better telemetry); engaged, diverse teams with strong retention and a healthy delivery cadence.

You have:

  • 11+ years broad system architecture engineering experience across multiple languages/frameworks; 3+ years leading orgs of ~20+ engineers (multi-team).
  • Proven leadership of microservices/SOA web applications and multi-region cloud platforms (AWS/GCP/Azure); strength in distributed systems and autoscaling.
  • Track record building highly available, secure customer-facing services; comfort with design reviews, deployment safety, and post-release monitoring.
  • Expertise in developer platforms: API design lifecycle (versioning, deprecation), gateways/ingress, auth, quotas, telemetry/trace, and CI/CD pipelines.
  • Excellent communication across exec, product, and engineering; ability to influence technical culture and mentor senior talent.
  • Familiarity with Agile/Scrum at scale and product-engineering partnership best practices.
  • Bachelor’s or Master’s in CS/Engineering or equivalent practical experience.
  • Legally eligible to work in Bulgaria on an ongoing basis
  • Fluency in English is required

Nice to have:

  • Experience with collaboration/work management products.
  • Prior ownership of API Gateways (e.g., Kong/Envoy/Apigee), service mesh, and developer portals/SDK governance.
  • Data privacy compliance awareness for EMEA (GDPR, data residency).
  • Experience leading distributed EMEA teams

How we work grow:

We value leaders who build learning organizations, keep up with the state of the art, and model the behaviors they ask of others—continuously raising the bar on quality, security, and customer impact.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

About the job

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Posted on

Job type

Full Time

Experience level

Director

Location requirements

Hiring timezones

Bulgaria +/- 0 hours

About Smartsheet

Learn more about Smartsheet and their company culture.

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The foundation for managing projects, programs, and processes that scale.

Since our founding in 2005, Smartsheet has enabled individuals and teams to become high achievers. We do this by creating innovative work management solutions, mobilizing a passionate and diverse global team, and making a positive impact in communities where we live and work.

Today, Smartsheet is present in nonprofit organizations, small businesses, and more than 80% of Fortune 500 companies around the globe.

Our game-changing platform is redefining the possibilities of work management and empowering people to do amazing things.

Value-driven culture: Our award-winning culture stems from a core belief that great work experiences have the power to inspire, transform, and move the world forward.

Meaningful impact: We're working with our employees and communities to unlock the power to achieve for everyone and leave a lasting impact on the world.

Investing in employees: We help employees reach their full potential by nurturing a supportive, respectful culture that cares about well-being — both in and outside of the workplace.

Our values drive us

Our values are the beliefs that guide us, and define what we believe is a better way to work:

  • Seizing opportunity: We’re comfortable getting uncomfortable, because we know that if we’re not continuously evolving and improving, we’re falling behind.

  • Winning with integrity: We love to win, but not at all costs. We always strive to act with honesty and transparency, and to do the right thing, even when it’s hard.

  • Prioritizing “We” before “Me”: We work together as one team in service of our mission, and celebrate the big and small successes of each other and our customers along the way.

  • Pursuing progress: We believe deeply that better, fairer, and further is always possible. We work in progress and empower others to do the same—for individuals, for business, and for society.

Employee benefits

Learn about the employee benefits and perks provided at Smartsheet.

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Paid parental leave

Paid family leave for all parents to support you and your family.

Equity benefits

Eligible employees may participate in our employee stock purchase program (ESPP).

Life insurance

US employees are automatically covered under Smartsheet-sponsored life insurance.

Volunteer opportunities

If you want to volunteer your time to make the world a better place, we’ll pay for that.

View Smartsheet's employee benefits
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Smartsheet

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Smartsheet hiring Director, Engineering- Collaboration Services & Developer Edge (EMEA) • Remote (Work from Home) | Himalayas