IT Helpdesk Security Specialist

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.

As an IT Helpdesk Security Specialist, you will be at the forefront of our organization's cyber defence, providing vital support to our users and maintaining the integrity of our information systems. Your role involves a blend of technical acumen, problem-solving skills, and an understanding of cybersecurity best practices. You will be responsible for responding to all IT requests with a focus on Security-related incidents, providing timely solutions, and educating users on security protocols to minimize risks and protect our organization's digital assets.

Responsibilities and Duties:

Incident Response: Serve as the first point of contact for IT incidents, including identification, diagnosis, and initiation of response actions to mitigate threats.

User Support and Training: Provide support to users on security-related queries and issues. Develop and conduct regular cybersecurity awareness training sessions for staff to ensure they are familiar with security policies and best practices.

Vulnerability Management: Assist in implementing vulnerability scans, analyzing results, and participating in remediation.

Security Monitoring: Monitor system logs and security tools for unusual or suspicious activities. Implement and manage security measures to protect computer systems, networks, and information.

Policy and Compliance: Help in the development, implementation, and enforcement of IT security policies, procedures, and best practices. Ensure compliance with regulatory requirements related to information security.

Documentation: Maintain detailed reports of all security incidents and the measures taken to resolve them. Document solutions to common security problems and regularly update the IT knowledge base.

Collaboration: Work closely with other relevant stakeholders to improve overall security posture. Participate in security projects and initiatives as required.

Qualifications:

- Associate's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

- Minimum 2 years of experience in an IT helpdesk/support role with a strong focus on security.

- Proficient understanding of cybersecurity principles, IT systems, and networking technologies.

- Experience with security software, including firewalls, antivirus, and intrusion detection systems.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both written and verbal, with the ability to explain complex security concepts to non-technical users.

- Relevant certifications (e.g., CompTIA Security+, CISSP, or SANS GIAC) are a benefit.

Working Conditions:

- This full-time position may require availability outside of standard working hours, including evenings and weekends, to address urgent security incidents or complete critical updates.

- The role involves working onsite & travelling, but ordinary day-to-day will be remote, requires a stable internet connection and the ability to use remote support tools effectively.

Why Join Us?

By joining our team as an IT Helpdesk Security Specialist, you will have the opportunity to work in a dynamic and challenging environment where your efforts directly impact the security and efficiency of our operations. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. Become part of a team that values innovation, excellence, and dedication to securing our organization's future.

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what’s right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

Perks:

• Company provided equipment you need to be happy at your job.
• Vacation, Paid Time Off + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness.

ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.