Sr.Program Manager

Come join ServiceNow’s Partner Value Realization and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers.

The Role: The Sr Program Manager - Strategic Programs Office will help refine, or reimagine, the tools, resources and knowledge necessary to enable the ServiceNow partner ecosystem. This person will help drive the right programs and initiatives at the right time to our global partners; and help them become proficient in selling and implementing key ServiceNow solutions. This person will learn and come to deeply understand existing ServiceNow solutions and partner sales approaches (both current and upcoming) to provide continuous improvement across all enablement offerings. The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent interpersonal, collaborative and analytical skills; proven experience in stakeholder negotiations and management; as well as a proven track record in driving, executing and tracking partner enablement projects and programs. A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

RESPONSIBILITIES

Functional Competencies

• Refine and create global programs and initiatives that enable partners to be an extension of ServiceNow
• Work closely with business unit leadership and stakeholders to understand key business priorities and goals and create strategies to develop effective partner activities to help meet those objectives
• Work cross-functionally with partner-oriented teams across the organization I.e., (primarily Partner Strategy, Partner Success, and Solutions Consulting) to ensure a holistic Partner approach
• Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion)
• Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources
• Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps
• Leverage assets from, and partner with, other ServiceNow functions to drive knowledge acquisition and skills development

Leadership Competencies

• Achieving learning through experimentation when tackling new problems
• Building trusted relationships and turn conflict into opportunities to collaborate
• Is curious and actively seeks new ways to grow and learn

Core Competencies

• Holds self and others accountable to meet commitments
• Drives a data-driven culture through action
• Consistently achieving results even under tough circumstances
• See ahead to future possibilities and translate them into breakthrough enablement programs

EXPERIENCE REQUIRED

• 5+ years of professional experience in program/project management or strat ops is required.
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
• Comfortable challenging the status quo and proposing improvements or new ways of working
• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
• An understanding of what motivates our partner community, and our internal stakeholders.
• Familiarity with customer/partner relationship management system analytics. Analytics experience is a strong plus.
• Relevant experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners
• Bachelor’s degree required; MBA or advanced degree preferred
• PMI-PMP certification is a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.